Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
I have been using your foundation for years now and needed to get a new bottle. I opted to try the concealer and your new skin product for wrinkles. Everything arrived today and although I haven't used them, I am sure they are up to your typical standard that I am used to. The order and delivery process were both easy and quick.
My only disappointment was the free mystery gift. My order qualified for a free full-size mystery gift--- what I received was a hair scrunchy. This is major false advertisement. What is full size about it? And this is not even a product you sell. If I was actually purchasing items to qualify for this offer, I would definitely be mad. Since I was already ordering these things, it is what it is. But I do think that you should not mislead customer which is exactly what you did here.
Excelente la app te ayuda a elegir tu tono según tu piel.Es muy fácil a la hora de responder las preguntas para darte el resultado que buscas,la entrega muy rápida el producto excelente la recomiendo al 💯,si buscas resultados no dudes en poner tus esperanzas en esta marca q te va a cubrir tus expectativas y tus imperfecciones.
My order was $69 then I look at my account and I was charged $124. I cont at them and they say they cannot cancel it I wil have to received it. Then they send me a email saying $74 was refunded my order was $124 I am not getting proper responses just generic messages. So am I getting the item or not am I being refunded properly or not. It's ridiculous
My order was smooth on the site for IL Makiage however, I was offered in a separate text to my phone a discount code to use as a return customer., I did the order survey and put in my information for my credit card, There was not an option to put in a code for the discount I was hoping to use.
The skin care match is simple and allows you to select the target areas you need assistance to improve. If you are not sure about your undertones or other questions, they guide you through determining the answer. To subscribe for auto fulfillment is self explanatory.
I am looking forward to trying this product.
I wanted to try before purchasing and I requested that on the purchase but you guys took the whole payment.
Well what happened to try before you PAY - not impressed so far!
I used my BOGO birthday code on a recent purchase but didn't receive the get-one. I was looking forward to trying this product and therefore excited about the offer.
At the ordering process, they ask if you want 20% off by clicking yes continue…… read that carefully as you are buying an add on! I do not want add on, have tried to stop it immediately. There is no way to cancel order. Horrible!
These products are easy to research so you can learn about what you're buying. I've been pleased with every purchase.
I have not been able to wear makeup for some time it would burn my eyes make them water this product by far the vast for my money positive experience all around worth the money have no bad experiences
I have tried to get the correct shipping label to ship products back. I have emailed numerous times cannot get through on the phone calls to return product.
I created an order this morning and right after I pressed order I noticed that you have my wrong address on file. You need to make it easier to fix issues like this. Right now my order is going to a different state and I can't figure out how to stop it and change it. It's only been 10 minutes since I ordered it and I can't figure out a way to fix this. Frustrating!
I have used it every day since my purchase. I have not noticed any difference when I wear it. No one has noticed a difference while I wear it either.
I'm a repeat customer. Love your makeup, primer and concealer. Thank you
Well, communication with this company since I ordered has been phenomenal. My package arrived quicker than I expected. The color match is absolutely perfect. That surprised me. From my very first application the product went on beautifully. I use a brush. A little dot of product did my whole face. My red flush was gone. My freckles covered. My tone leveled out all over my face. No more dark circles under my eyes. I even used it on the back of my hands and it covered age spots there. It smooths things out so nicely.
The pump bottle has nice weight to it. Plenty of product inside. I don't dress up and/or go out often but I do plan to order again.
I like this product, so signed up for a subscription, which was supposed to produce a discount in addition to regular product delivery. When I clicked on pay, it increased the price.
I don't need to match my skin tone exactly, I need a little bit more life in my make up. This product has good coverage and feels good on my skin, but matching my exact skin tone does not give me what I'm looking for.
Order product for my first order said only will be charged shipping fee and after trial period if I keep then rest will be charged. This did not happen they took full amount out plus almost extra 40.00 and I have reached out they asked for screen shot and I have not heard back from anyone since regarding why I got charged full plus extra 40.00. I will not order again after this experience.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members