The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
It was easy to complete but a nervous as to whether it match. I want to try other products but will wait for this to come and see how I like it
Late to party arrived and I must say I love it. Love the matte finish and love that you can add for heavier coverage. Great for day and night
I am 61 years old and, until now, have NEVER found cosmetic products or brands that I am absolutely satisfied with or happy with……until now. My only disappointment is that I didn't find Il Makiage sooner! I love every product you put out. And when you feel radiant on the outside, it makes you feel radiant on the inside!
I love the products I have used so far. I look forward to the new product I ordered and love the freebies that come with.
I was so excited to try this makeup I do like the way it went on it is light and feels good on my skin but I literally look like a ghost! My biggest complaint is I've tried to log into my account with Il to request a different shade and keep getting told to check my email for a code to log in which has not shown up in my email now I'm stuck with a product I can't use and an reoccurring order I don't know how to stop! Such a shame I wanted to try other products as well but not willing to fight to get into an account they make it easy to order returns/ exchanges should be the same ease!
Just made a purchase to try your wrinkle cream and the website made 2 unauthorized added purchases to the order. No phone number to intact customer service. Not a good way of doing business.
Just re-purchasing this mascara because it is THE BEST mascara ever! Doesn't flake or clump or smear and yet is somehow easy to get off before bed. Amazing!
Arrived one day early which was good. Not sure how long it takes to expect results. Was automatically put on recurring delivery which I did not want until I tried the product. Kind of a hassle to get out of.
So I just turned 58 and I noticed the wrinkles on my neck and so I tried your product and it really does work. My laugh lines are also getting very prominent so I tried some other products of yours, and it really does diminish the fine lines and fills in the deep lines on my forehead as well and really the price isn't bad compared to some of the other high in Japanese products I used to use. The foundation really does cover without overpowering my face. Slowly all of my skin product are converting into your brand. I just ordered the lip pumping color and the green camo product to see how they work.
I have seen these demonstrations and I have seen their ad. I feel like it might be a really good product for my under eye darkness. I hope I've made the right choice, I think that I have. I'm really looking forward to using your product and enjoying the results that it brings!
I purchased something then an Add-on popped up. I thought it was a coupon but it immediately purchased the item when clicked. It's a shady way into tricking people to buy something. I want this order cancelled immediately and don't want to deal with having to receive and return. *******-U
I have gotten several things that I absolutely love. Ive been completely happy with each item and trying to add to my collection! You pay a little more up front but you definitely get what you pay for. It only takes a small amount of each so they last longer too! All definitely worth the purchase and I'll continue to add the things on my list.
And you are bombarding me with texts and emails. Please stop acting so separate. It's making me rethink my purchase!
I was recommended thus product from a friend…navigating the website was so easy and very related offers were presented.checkout was flawless
Finding a match for products was easy with quiz. Lots of choices
I had the opportunity to view many ads of the eye serium that will cover tired eyes with dark spots. I ordered it and got really fast delivery. I am amazed at this product once again. IL Makiage is the best makeup ever. I couldn't have made a better choice.
This is my first purchase of this product and I'm very disappointed 😢. I tried this foundation for the first time today and realized this is Definitely not my skin tone match! It is very red on my skin! I had to immediately remove it. I'm glad I kept my old, reliable foundation and glad this was a "try before you buy" purchase. I want to return this.
Well they broke me down. 😂. I've been on the fence for awhile. I'll write another review when I receive the product.
It was easy, although description of products is somewhat vague
Just ordering one item was a nightmare. When I thought to be done, I was not. The constant pressure to buy additional items was exhausting and confusing. Please, I'm a senior; I know what I want and need.
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.