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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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The whole reason I came to this brand was because it offered a try before you buy feature. However, when I tried purchasing the fountain with the 'Try Before You Buy' option, the order could not be completed. I tried many times to get it to go through. Finally, I gave up and decided to try to order the foundation at full price without the 'Try Before You Buy' option. And bug suprise, the order went straight through without a hitch.
I love it! Smooth and flawless all day, with no shine or oily streaks.
We love that you're loving it, Andrea!
Their products are great! I can't believe the foundation matched my skin and the moisturizer is decadent! Also, I had an issue with the billing and they took great care of me.
Thanks for the love, Alice! ❤️
I have severe dry eye from a medical condition and mascara just falls off of my lashes. Black card mascara stays on all day and washes off easily. I also love "woke up like this" foundation!
So happy you're loving everything, DeAnne!
Website was super easy to maneuver and checkout process was a breeze. Can't wait for my mascara to come in!
Hi Gracie! We hope you love it!
At first I was skeptic about this product, thought it was just another marketing scam on FB.
I haven't used foundation on a daily basis since the 80's. I have very good skin, and I take care of it; now that I'm in my 50's, plus living in east coast- FL I refuse to use any.
My sun-kissed glow is all I needed, plus, I hate that feeling of "caked on layers and the itchiness!" As my body was transitioning with age, and work hours got longer, my hormones also started to decrease, (all part of life)! I began to notice dark circles under my eyes and minor skin discoloration, nothing major, but I had a special event I was going to, and I wanted to look extra "Flawless", so, after trying and returning so many foundations and under-eye concealers, I decided to to try IL Makiage and see what the fuss was all about, and was it really worth my time and money. I must confess that I was incredibly impressed with the results! I've always had people tell me how beautiful may skin was, but when I wear my "Woke Up Like This" foundation, the compliments double even more!
The best part is that when I do wear it, which is still once in a 'blue moon' it doesn't does not feel heavy or cakey. I can use as much or as little as I want and it still looks dang-flawless, even after a long day at work. It didn't make my skin break out, and if I only want to use a little tiny bit under my eyes to hide the dark circles, it blends in beautifully! The "Eyeliner" is also the best liner I've ever used, and believe me I've tried "lots!"
The price is also fair for the kind of product that it is. I still don't use it that much, I can't see myself spending so much time to apply makeup, I have other things to spend my time on; you see so many women that do, and 85% of them are so beautiful the way they are, they just don't know it --they don't need all that clown make up... but, oh well, to-each-is-own!
One bottle will last me forever, but I when I do need to get all glammed-up, "Woke Up Like This" foundation is my #1 go-to...
Hey Charity! We know it looks too gorgeous on you! ❤️
Always seamless and great, quick customer service! Products are my favourite - mascara is hands down the best I have ever used!
So happy to be your favourite ❤️
I had a bad batch of makeup it was clumpy I think the lid wasn't on properly during delivery. But I was given a gift code and I purchased more and it didn't cost me much at all. The customer service was great! They treated me with respect and compassion. It was an overall great experience
We're always here for you ❤️
They lie and stool your money. For no reason the took 75$ and lie to me know that they charge only for delivery but they lie to and charged my back 75 once and 55 again
Hi Nasrullah! Let me explain what happened -- a pre-authorization was placed on your card (as stated at check-out). Not to worry, this isn't a charge! Pre-authorization is a fraud prevention method used by financial institutions to guarantee the safety of certain transactions. A pre-authorization, or a temporary hold, simply authorizes the card, the funds are still in your account and will not be transferred to us unless you choose to keep the product. We can't refund the preauthorization as the funds were never actually withdrawn from your account, but I can tell you that preauthorization will fall off / disappear (this normally happens within 4 days from the order). You will not be charged for the full price unless you keep the product(s).
So I was recommended the Woke up like this foundation by a friend. What really sold me was how amazing and natural the foundation looks on her, and also the fact that she (as well as others on social media) said that first time customers would get a free makeup brush and "mystery item" (the amazing eyeliner). After placing my order I saw that the brush was added (which was only free if you choose the subscription), but not the eyeliner which was disappointing :/ . But other than that I had no other issues.
Hi Vanessa! Free gifts are random and never guaranteed. We hope you love your new foundation and brush!
Products were nice. Had an issue with my color match and customer service was able to make it right. The products are extremely nice highly recommend
So happy you're loving everything, Rebecca!
I'm 51 years old and I've tried all kinds of skin care from high-end for Low end and this is the best stuff I've ever in my life have thank you for creating a product that is out of this world
Hi Tracey! Your review legit makes us SO HAPPY! So glad you're loving it!
I reached out to get a new color for winter since I'm much more pale in the winter and the team helped me match my color and always answers any questions I have. Highly recommend this makeup because of the product and the customer service
Hey Alex! So happy you're loving our foundation! Thanks for the review!
Very fast response and professional. Was able to help me with my concerns and went above and beyond. Looking forward to trying my new products!
Hi Julie! We hope you love everything! Be sure to reach out if you have any Q's!
Customer service is %120 excellent, I ended up with the wrong shade & after my return time expired they still offered to correct the issue without any hesitation, the best service I've ever received. Would highly recommend them
Hi Lisa! So happy we could help you! Thanks for the love!
I WILL NEVER NEVER NEVER ORDER ANYTHING FROM II MAKIAGE AGAIN... 1ST THERE IS NO CUSTOMER NUMBER TO REACH OUT TO ANYONE WITH QUESTIONS. 2ND THEY MAKE IT VERY DIFFICULT TO RETURN YOUR ITEMS AND GET YOUR MONEY BACK. 3RD IF YOU HAVE A RECURENT ORDER AND CANCELED IT. THEY WILL CHARGE YOUR CREDIT CARD FOR SOMETHING YOU DID NOT ORDER OR REQUESTED. I AM GOING ON A WEEK TRYING TO GET MY MONEY BACK WHEN YOU ONLY 14 DAYS TO RETURN YOUR ITEMS. THIS EXPERIENCE HAS BEEN SO FRUSTRUATING.
Hi Rosita! We do not offer customer service by phone but we are always happy to help! Please reach out to our team at customerservice@ilmakiage.com with your order info and we'll be happy to assist you. Our return label can be downloaded from our website here: https://www.ilmakiage.com/return
Be very careful. Once you give your credit card to them, You are stuck. I asked them to cancel my account and delete my credit card a few months ago. Then I realized that they placed an order and charged my credit card. I logged in to my account with them to delete my credit card. Guess what? It kept asking me to enter a new credit card to let me remove that one. They are shameless and whatever I do to cancel my account, there is no way. See the message on the website.
Hey Rey! We assure you customer satisfaction is our number one priority and gutted to hear you did not have a positive experience. Happy to turn that around and help you.
Please shoot us a note at customerservice@ilmakiage.com with the subject Sitejabber. We're here to help!
Love the product! A must buy! Long lasting makeup, definitely one of my favourite brand! Renewing my subscription for sure!
We SO love to hear it, Rita! We know it looks amazing on you!
BEWARE you're not just paying for shipping as soon as you click purchase you are paying for the product at the same time!
I tried the foundation wasn't impressed I sent back 6-7 days later (after I first actually tried it) I decided it wasn't worth the price tag and it's a try before you buy so I wasn't loosing much right?! WRONG! I sent it back before the 14 days and was still charged full price. Not a "temporary hold" but charged full price for a product I had already sent back before the 14days! They have no number and never heard back from customer service regarding the charge.
Hi Britiney, let me explain what happened -- a pre-authorization was placed on your card (as stated at check-out). Not to worry, this isn't a charge! Pre-authorization is a fraud prevention method used by financial institutions to guarantee the safety of certain transactions. A pre-authorization, or a temporary hold, simply authorizes the card, the funds are still in your account and will not be transferred to us unless you choose to keep the product. We can't refund the preauthorization as the funds were never actually withdrawn from your account, and since your order was returned during your trial, you were never charged. Please check your financial statement to verify and email customerservice@ilmakiage.com with any questions.
This makeup does not cover as advertised and I don't know what makeup they used for their ads, but it's not what I bought. Also beware of their ripoff 14 day free trial because they will not only charge you for the shipping cost but
Will charge your card for the free trial bottle. They don't respond to emails or complaints except with a generic email that you have to complain elsewhere. This is a scam so don't fall for they're BS!
Hi Johnna! No scam here! Let me explain what happened -- a pre-authorization was placed on your card (as stated at check-out). Not to worry, this isn't a charge! Pre-authorization is a fraud prevention method used by financial institutions to guarantee the safety of certain transactions. A pre-authorization, or a temporary hold, simply authorizes the card, the funds are still in your account and will not be transferred to us unless you choose to keep the product. We can't refund the preauthorization as the funds were never actually withdrawn from your account, but I can tell you that preauthorization will fall off / disappear (this normally happens within 4 days from the order). You will not be charged for the full price unless you keep the product(s). I'm sorry it didn't work out. Luckily, we accept exchanges on Try Before You Buy in the US, as we just want you to be happy. Or, if you just want to break up with us, you can simply return the package within 14 days after receipt and you won’t be charged. Please shoot us a note at customerservice@ilmakiage.com with the subject Trustpilot. We're here to help!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Abigail! So sorry to hear you had issues at checkout. For Try Before You Buy orders, we accept Visa, American Express, MasterCard, Discover, JCB credit and debit cards. For regular, non-trial orders, we can also accept pre-paid cards, PayPal and Amazon pay. But we won’t accept these payment methods if you’re attempting to place a trial order. Please reach out to customerservice@ilmakiage.com if you have any questions.