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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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I was sent a promo code to use on my next order. I placed my order and within seconds realized the promo code was not applied. I messaged help immediately to ask them to cancel my order so I could re-order it with my code or if they could apply it on their end. The response I got is that promo codes cannot be applied to existing orders… I'd hardly call an order placed 2.4 seconds ago existing. It's a shame because I do like the product. But customer service is big for me so I will be seeing what else is out there!
They will only email you and then, they answer a question you didn't even ask. THEY RESPOND WITH A STANDARD ANSWER!
Will never order again from this company, terrible Customer Service
Hi VLeigh! We assure you customer satisfaction is our number one priority and gutted to hear you did not have a positive experience. Happy to turn that around and help you. Please shoot us a note at customerservice@ilmakiage.com with the subject SiteJabber. We're here to help!
Every time i go to the site and try to find my favorited lip colors it is always out of stock
Hi Nitee! We’re so happy to get all the love and support for our products and we are working tirelessly to restock your favorites as quickly as possible so you never have to wait! We appreciate your patience, beauty! Please make sure to click the ‘Notify Me’ button and enter your email address so you’ll be the first to know when it’s back!
If you’d like a recommendation for a similar product that’s available now please let us know
Very disappointed the foundation is orange! I would never wear it, so far off from what I need
Hi Nancy! I’m sorry the shade didn’t work for you. We’d love to make it right and get you your perfect shade. Please fill out your name and email address into https://www.ilmakiage.com/contact-us, and our team will be happy to help you with an exchange!
My fking flawless was a bit too light and I spoke to customer service and they helped me find the right shade and replaced it!
Very friendly and very helpful! Made my day
The customer service staff answer my questions in a timely manner.
I don't know why this company receives such a bad rap for their free trial option. I got the same pending charge on my bank account but it went away just like they said it would after five or six days, I tried the products, sent back what I did not like, and I was only charge for what I kept. I liked the WULF foundation, it wasnt too heavy but had great coverage. The no filter primer and F Im flawless concealer were just okay, I felt like my tarte concealer worked better and I don't feel like the primer did anything for me. I sent those products back within the 14 days and was not charged for them. They do not have a number for customer service but I received prompt email responses to my concerns
Quick and easy color match, as well as an easy checkout!
So far sooooooo good. I love this company. Easy to use website, great products. Feeling good.
I'm in love with this foundation! It's my second time ordering the foundation and the only one I will ever use. I took the quiz and the color matches great with my skin.
I am 56, with adult acne, the concealer & foundation do a great job at assisting to make the blemishes not as noticeable. This is the best makeup I have used that does not irritate my skin. Definitely recommend!
Hi Ana! We know it looks gorgeous on you!
I am customer for a while now. My favorite is and has been my favorite. I have tried many different types of face and serums and I keep on coming back, I am glad and will be back.
Hi Evie! So happy you're loving everything!
I wanted to reorder but I wanted to go 2 shades lighter for winter. I asked how you did that. They responded as though I was unhappy about my last order. Had me do the quiz again. Now the number it is recommended isn't anywhere close to the color I had originally ordered. This should have been a simple transaction.
Hi Barbara! So very sorry you had an issue! We assure you customer satisfaction is our number one priority and gutted to hear you did not have a positive experience. Happy to turn that around and help you.
Please shoot us a note at customerservice@ilmakiage.com with the subject Sitejabber. We're here to help!
I'm canceling my subscription as I still have yet to receive the first sample… it appears the shipping and distribution is not quite there yet… Interested to try the product once they have their distribution channels in shipping under control but for now, I will be canceling my subscription.
Hi Brianna! We are here to help you get to the bottom of what’s going on. Please send us an email with your order info to customerservice@ilmakiage.com and our team will be happy to assist you.
My first order was wrong the. I email them they said they will send another shade and they charged me extra money for their own mistake.They deducted 106$ from my account with my permission.
Hi Kulvir! That does not sound right! Please send us an email with your order info to customerservice@ilmakiage.com so we can help!
The Power cream (fragrance free) is amazing. It is gentle on sensitive skin & it moisturizes the skin.
Hi Charity! We LOVE that you LOVE it!
Customer service was very friendly, very helpful, accommodating, understanding and generous. Will definitely keep using this product and let others know.
Thanks, Jennifer!
This company is truly amazing. If they don't get your match right the first time they won't stop until they get it right. Absolute five star company!
Hi Gina! We've got you! ❤️
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Natalee! Due to how quickly our distribution center works, we cannot cancel or edit orders once they’re placed.
It’s a blessing and a curse in situations like these — you get your products quickly but we’re unable to cancel or edit as your order is immediately processed, picked, and packed.