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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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During and after check out there were multiple attempts to get me to add additional products to my order. Once is ok, but after that it's too aggressive and off putting. It's why I don't like to shop in stores.
I was disappointed since I was emailed a coupon off $15 due to delay in receiving earlier order n when I applied that to this order it was refused. The offer was sent Nov 8th so it hasn't expired. I went ahead with the order but do feel cheated.
Hi Gwenn! Please reach out to customerservice@ilmakiage.com and our team will be happy to assist you!
Sent the wrong shade it was extremely to light and looked ashy
I’m sorry the shade didn’t work for you. We’d love to make it right and get you your perfect shade. Please fill out your name and email address into https://www.ilmakiage.com/contact-us, and our team will be happy to help you with an exchange!
I had received a promo code and didn't know if i could apply it to a specific product. Nothing terribly sophisticated i know, but I emailed a generic address just to make sure. My request was acknowledged right away, and by the next day a full "how to" email popped up. It was clear, concise and worked. It's a good product on its own but the customer service and efficiency with which this company is run makes it miles ahead.
Hi Meg! Thank you for the review! So happy we were able to help!
I've always had acne and oily skin and thought that makeup was useless and would make me look like a clown (which is cute if that's the look you're going for). This makeup literally becomes one with your skin like magic. They give you this test to match your shade and it's spot on like you've walked into a physical store and picked it out. Although this makeup costs some pretty pennies and I can't afford it, it's the last and only brand that I will ever buy. I swear it's the sh*t that dreams are made of. Thank you a million times over IL Makiage.
Hey Stephanie! THANK YOU! We know it looks gorgeous on you!
Whether it's a light application of makeup or a full out glamorous look I know I can count on Il Makiage to look my best. All their products are amazing but their foundation and concealer are must haves in my cosmetic kit!
Hi Gaile! So happy to hear you're loving everything!
Although, I did let the company know I was not happy with my brow pencil, how it came off to quickly. The company understood and sent me a free $50 eGift card. Which I did use to buy another product. I also want to mention, I just love, love, love the foundation I will never use anything else.
Thank you
Il'Makiage
Hi Carmella! So happy to hear you're loving our foundation!
I went onto the site to purchase foundation. Have the shade I need, go to checkout and can't checkout without signing up for auto replenishment! What? If I wanted to do that it should be MY CHOICE, not the program! I love the foundation... get high compliments... but I can't check out unless I sign up for the auto program? Wrong! Fix that... now having said that: Il Makiage has superior foundation - goes on wonderfully and easily... no streaking, excellent coverage, never changes color or streaks, feels light and smooth and lasts ALL DAY LONG...
Hi Betty! So sorry you had an issue! You absolutely don’t need to sign up for auto-replenishment! To place a one time only purchase, just don’t select the auto-replenishment option in checkout.
So far I'm impressed with this company. Their products are high quality and deliver on their promises. I'm looking forward to trying new things.
We're so happy you're happy, Kathy!
I recently sent an email to customer services regarding a problem with the FOUNDATION BRUSH #100 that I just loved using with the perfect match foundation I bought a few months ago. I got a quick email reply from Jordan and after sending the photos of the brush I will be getting a new one tomorrow. I was not expecting this to be resolved so quickly.
That makes me feel like a VIP customer. Thank you very much Il Makiage
So happy we could help you, Marie! ❤️
Love wearing the makeup. Very great foundation. I will tell my family and friends about the products.
YOU'RE the best, LaTasha! ❤️
I am soooo NOT a foundation girl, BUT I LOVE THIS ONE! Nwver liled the caked up/made up lookof it. This one, however, is light, and it's the perfect match to my complexion! You guys definitely changed my mind and made me a believer in foundation.
We legit love to hear this, Andreane! ❤️
Had issues with my foundation and the customer service team was able to ship a new one to me with no issues.
We're always happy to help, Eunice!
This foundation is wonderful. It goes on easy, matches my skintone perfectly, and lasts a long time. I highly recommend it!
Thanks for the love, Mia!
I've admired this shade from afar. Time to get up close and personal. Can't wait!
We're so excited for you to LOVE it, Travestine! Please be sure to reach out if you have any Q's!
I've now purchased 3 different items from Il makiage and have loved all of them. The only reason I gave 4 stars is because I don't like how after checking out (if you're not careful), you can potentially end up with more items purchased accidentally if you don't skip the offer. Other than that they are fantastic! Highly recommend.
So happy you're loving everything, Amanda! ❤️
Excellent. My daughter and I both used this. We needed to reorder. Excellent product
So happy you love everything, Patricia!
I was surprised due to the fast shipping. I haven't tried the product but I hope it will match my skin.
We hope you love it, Love! Be sure to reach out if you have any Q's! ❤️
Got first order, Was wrong shade. I was caontacred via email and a free one sent to me. Received today and I am very happy with product. The customer service agent was very professional. I will be buying more. Thank you
So glad we could help, Catherine! ❤️
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mary! Our website was developed by makeup pros & experts to give you flawless results with an optimal customer experience. But we’re always trying to outdo ourselves, so we’ll take your feedback to our product development team. Please shoot us a note at customerservice@ilmakiage.com if you have any Q's!