iKeyless

Short version: they were excellent. Swift delivery and process of return. Very helpful on the phone, especially Ben!

Long version: We tried two different remotes, before bringing the remote and the vehicle to the dealership. The dealership told us it was the door lock actuator. That was too expensive for us to fix, so the second fob just sat in a drawer for a few months. We finally fixed it and the fob still didn't work. I didn't expect much, but I figured "what the hell." So, i looked up ikeyless and called them. I explained our situation and they worked with us to figure out which remote we needed. It turns out it was the first one we sent them. They mailed the replacement and even included a little lighter flashlight. For free. As stated, excellent company that takes their customer satisfaction seriously. Thanks Ben!

They are not clear about their process. I ordered a key for my 2011 CRV Honda and it just came as a blank key with zero instructions. IKeyless also forces customers to write an approval review on the ease of ordering for the invoicing menu to come up! When you look at their website you see all these great misleading positive reviews. I suspected this was false (after I ordered) so I immediatly called their 800 number to cancel during their store hours and just got their voice mail. The only way to cancel was to call them and they never returned my call! Do not use their mail services. Best to drive locally to a dealer or a company that does this for you.

I bought a key in November of 2018. It was all scratched up, obviously used. I waited almost 3 years and got no response after repeated emails. They ignored all my emails.

I recently purchased a remote for my 2014 HONDA Civic. I thought I was buying a brand new remote. On my order it did not indicate whether it was new or refurbished,; as they do on ebay or amazon. I didn't find out it was refurbished until I got to the dealership where they pointed out the scratches on the cover and the sticker on the inside. They did get the remote programmed. If they couldn't get it programmed I get charged an additional programming fee and key cutting charge. This is why I was hesitant about getting it done with a refurbished key. I wouldn't have purchased if I knew is was refurbished. I called the company and got a run around. They told me it was in their terms and conditions, which was at the bottom of the page. I told them it should indicate which you are getting new or refurbished) on your order page as others do. BUYERS BEWARE!

I am very disappointed to find out that my key fob has not even been shipped. I called today and was told that it's on back order. A call or an email would have been nice to get from ikeyless.com. So now since it's back ordered, I am told it will be an additional week before I get it. There web site says 2 to 5 days when you should receive it. I have read other post after I ordered it, and several have experienced the same issue. I guess you can say that as a consumer I should have looked more into this company. I will most likely not use there service again.

I like to thanks Stacey for her tremendous help in straightening out my order. Since I only received one key out of the two that I ordered. Stacy corrected that very quickly. But after receiving the second key there still were no programming instructions. Stacy help me out with that matter probably. For that I have to say Stacy was extremely helpful butt your shipping department needs a little more oversight. I highly rate the product just not how I receive it.

First of all did not know the remote was going to used and old... Paid almost 70.00 for it. I guess I should have expected that since I have a 2000 civic... They also cited they would include instructions. No instructions were included... good thing I had the video from Internet from another company. It did work out. Just wondering if this old remote will last looking at my own remote it looks brand new compared to the one I got from ikeyless. But it did work.