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iKeyless

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Alabama
1 review
0 helpful votes
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Prompt customer service
June 8, 2016

We ordered two set of remote key covers with order number of *******. Even though we only got one set at first time, Stacey in customer service responded promptly so we could get the second one soon. Thank you!

Date of experience: June 8, 2016
Washington
1 review
1 helpful vote
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Ordered a FOB 10 days ago, they charged me immediately but have to received anything. When I call they told me it did not ship until 5 days after the order was placed. USPS has not scanned anything yet! I will call one last time tomorrow and then I am going to cancel the charge.

Date of experience: February 11, 2014
Mike L. iKeyless Rep
over a year old

Hello Alex,

Thanks for the message. I truly do apologize that you have had so much trouble with us. I am more than happy to assist you. Please email me at stephanied@ikeyless.com, and I can take care of this for you. Thanks!

-Stephanie

Florida
1 review
0 helpful votes
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On 10/4/14, I purchased an ikeyless remote. I tried 6 times, exactly as per instructions to program my remote for my 2000 Toyota Avalon and it didn't work. I am now out $89.70 with tax, shipping and handling and that, on a single income, is a lot to be out of pocket. I do not want another one. I want only a refund. I have an attorney friend and hope to not resort to this. How do I receive my refund most immediately?

Date of experience: October 25, 2014
Mike L. iKeyless Rep
over a year old

My name is Mike L, and I'm the new customer service manager with Ikeyless. Customer satisfaction is our number one priority, and I would really appreciate the opportunity to improve your experience.

Best Regards,
Mike L
Customer Service Manager
mikel@ikeyless.com
(877) 445-3953

New York
5 reviews
13 helpful votes
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Ordered a remote for my car that I needed badly. Contacted them after my product was well overdue, and apparently the item was is back order which they failed to notify me about. When I asked for a rough estimate of when I would receive it, all they kept saying was about a week for them to get it then they would need ship it out, etc. Finally got it, and it's used, dirty and somewhat broken... wow... nice...

Date of experience: February 13, 2013
Florida
1 review
1 helpful vote
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Like many others, I am reading the bad reviews only after not receiving my order 12 days later. Got a usps tracking number which was never updated and feel like I have been scammed. Same bad reviews being written for more than 2 years. Shame on you ikeyless! That should be shame on me for not doing more careful research before placing an order with these scammers.

Date of experience: July 22, 2013
Colorado
1 review
0 helpful votes
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All these positive reviews are surprising. I ordered something on Dec 1. They sent me the wrong key. They redelivered another key via express mail and didn't tell me it required a signature. Requires me taking off work to go get the key from the post office since I'm not at home during the day. Service staff was less than helpful and not sympathetic.

Btw- If you look at the fine print on their website they can send you used keys.

Date of experience: December 20, 2013
Mike L. iKeyless Rep
over a year old

My name is Mike L, and I'm the new customer service manager with Ikeyless. Customer satisfaction is our number one priority, and I would really appreciate the opportunity to improve your experience.

Best Regards,
Mike L
Customer Service Manager
mikel@ikeyless.com
(877) 445-3953

Oklahoma
1 review
0 helpful votes
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Good product, good price
July 5, 2016

I purchased a keyless remote from iKeyless and have been very happy
> with the product. The cost was a fraction of what the dealer would
> have charged and the product seems at least comparable. I did not
> receive instructions on how to program the device and had to request
> them. The instructions were quickly provided in an email and, along
> with a good YouTube instructional video, I was able to complete the
> programming relatively easily.

Stacy, #*******

Date of experience: July 5, 2016
Missouri
1 review
13 helpful votes
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Took my key from ikeyless for my Acura MDX 2004 into both Ace hardware and the Acura dealership. Ace said there was a chip but after many attempts they couldn't program it. Acura said there was no chip at all and it was $45 for a new key. Ikeyless responded to my problem on day 30 of my purchase apologizing and saying the 30 day warranty had just ended. BAD BUSINESS.

Date of experience: May 1, 2017
Texas
1 review
3 helpful votes
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Programming instructions supposed to be included with automotive remote and transponder key. They weren't! Very difficult company to deal with. Plenty of others out there; give them a try before resorting to this outfit!

Date of experience: April 8, 2016
California
1 review
2 helpful votes
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I ordered key shells for my 2002 Toyota Land Cruiser. The original Toyota keys, between two, lasted about eight years.

The two iKeyless replacements lasted about six months. The plastic is worthless. They case just disintegrated with little or no use.

When contacted, iKeyless wouldn't do anything without a return of the keys (which were ground to fit my car). When I explained that the keys were not repairable, they said tough luck.

Do yourself a favor. Buy replacement keys from someone else.

Date of experience: December 22, 2010
Kansas
1 review
0 helpful votes
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Cheap, easy, missing parts, clueless...
August 14, 2015

Overall, the item was cheap (in cost), it was easy to order, but when I received the item, it was missing parts... When I received a "personal" email from Stacey, and explained my disappointment, she responded with, "I'm extremely happy to hear that you are a satisfied customer." Apparently not personal...
Order: *******

Date of experience: August 14, 2015
Tennessee
1 review
0 helpful votes
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Remote door open fob. Order # 717059
May 5, 2016

Ordering a new remote from iKeyless was quick and simple. Monya was very knowledgeable and a delight to work with. The remote was reasonably priced and arrived in a few short days. It works perfectly.

Date of experience: May 5, 2016
Massachusetts
1 review
1 helpful vote
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I had 2 keys for a 12 year old Lexus which were broken and taped together around the plastic which held the 'guts' of the clicker. I looked on-line and found iKeyless. I was somewhat skeptical but I ordered 2 blanks. They arrived in short order with 2 perfectly configured keys into which the old internal clicker parts fit PERFECTLY leaving the push buttons exposed as if new. This was a great find and I will have essentially 2 new keys for less than a third the cost of going to the dealer. Great company and, based on my experience with Sarah and iKeyless, I wouldn't hesitate to recommend them to others. Great service!

Date of experience: December 16, 2016
Indiana
1 review
20 helpful votes
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BUYER BEWARE!
January 9, 2019

I recently purchased a remote for my 2014 HONDA Civic. I thought I was buying a brand new remote. On my order it did not indicate whether it was new or refurbished,; as they do on ebay or amazon. I didn't find out it was refurbished until I got to the dealership where they pointed out the scratches on the cover and the sticker on the inside. They did get the remote programmed. If they couldn't get it programmed I get charged an additional programming fee and key cutting charge. This is why I was hesitant about getting it done with a refurbished key. I wouldn't have purchased if I knew is was refurbished. I called the company and got a run around. They told me it was in their terms and conditions, which was at the bottom of the page. I told them it should indicate which you are getting new or refurbished) on your order page as others do. BUYERS BEWARE!

Date of experience: January 9, 2019
New Mexico
1 review
0 helpful votes
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Purchased key remote for my Nissan Frontier
July 2, 2016

My remote was dropped into some water while I was in Houston. During one of there rainstorms recently. So it eventually gave out. I came across ikeyless on the internet. Order#*******, easy to lookup my vehicle and received product quickly. Within 3 days. Thanks Stacey

Date of experience: July 1, 2016
Michigan
1 review
0 helpful votes
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5 star rating
August 4, 2016

I had never ordered car keys and remote pads before, and found your site very easy to work with, having clear instructions and uncomplicated sign-out policy. Thanks for being so efficient!
Roger L. Cooper

Date of experience: August 3, 2016
Georgia
1 review
0 helpful votes
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Thanks Stacey 730866
August 6, 2016

I would like to thank your company and representative Stacey for excellent customer service. It hot out and receiving our purchase in a timely manner, keeps me from sweating to death! Take care, JimBo

Date of experience: August 5, 2016
New Jersey
1 review
0 helpful votes
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Satisfied customer
August 1, 2015

My experience with iKeyless was great in that the order arrived sooner than expected prompted by memos from Sarah with updates.

Buick wanted $136.00 to resolve my problem and failed to advise I only needed a keyless battery.

Thank you.

Jack Horner.

Date of experience: August 1, 2015
New York
1 review
0 helpful votes
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Right on the money!
September 16, 2016

Great experience, website is easygoing, price is good, Sarah from customer service was awesome checking up on the order afterwards to make sure everything was fine#*******, highly recommend this company for your vehicle Key needs!

Date of experience: September 16, 2016
Georgia
1 review
0 helpful votes
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Satisfied customer
September 28, 2016

I've made multiple purchases through ikeyless over the years and have always found them to be as advertised. Fast, accurate, easy to navigate website. My recent order that Shawn followed up on #******* was a repeat of previous orders. Highly recommend these folks.

Date of experience: September 28, 2016

Overview

iKeyless has a rating of 3.2 stars from 533 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iKeyless most frequently mention customer service, order number and local locksmith. iKeyless ranks 17th among Auto Accessories sites.

service
62
value
63
shipping
61
returns
26
quality
62