ifurnitureReviews 56

These guys were amazing to deal with and on delivery even carried the couch upstairs for me. Great service, thank you so much!

They should get 0 stars. I bought a rolling cart, the wheels are uneven, two of the pieces don't fit, it's cheap and crap material. The customer service is HORRIBLE. No one helps you in the store. They are not friendly. They send you to the warehouse to pick up your item. The warehouse is super disorganized with no direction and customers yelling at each other outside. People were cutting in line and others were waiting a very long time for their items, not worth the hassle because it's garbage anyways. Never buy from them.

First attempt at the store with my partner, we were looking for full house furniture and there was no one to help, when we finally got hold of someone to help they had no idea how to proceed with our finance application and had to wait 30 minutes for someone to come help but of course by that time our patience had ran out so we left. Second attempt we called hoping to get some info on delivery schedule and the lady on the phone was just so rude. Either people working there just don't care about clients or management is slacking off.

I purchased a sofa set paying a huge amount and after assembling it was ok. During the Christmas party when two visitors sat on it, the sofa fell apart. It was really embarrassing. The sofa set is not steady at all. Only one person can sit at a time if two people sit, it eventually fall down. Nothing could be done so we have to trash it. Waste of money. Never buy from them.

Phoned IFurniture to order two pieces or furniture because we wanted to make sure we could pick up in Hamilton, staff member almost impossible to understand due to heavy accent, the person did not do what they said they would even though I chased it up while the special was still advertised... I finally get an answer and the prices had gone way up, I was told special over, I said I had contacted them way before and was so annoyed I threatened them with the fair trading act... these people are unscrupulous, liars and game players and not worth dealing with

I went to the counter at the Onehunga Store to pay for a hanging chair as a Christmas present for my husband. I regret not just walking out. The young woman on the counter was pleasant, but the man standing behind her became abusive and insulting when we queried the $80 delivery fee from Mt Wellington to Bucklands Beach. To our amazement the young woman staff member brought up a picture of our house on her computer screen, and said there would also be a surcharge as we have steps to the front door. I would never enter this showroom again. We only used it because it was en route to another call we wished to make. Should I have had more time I would have cancelled. I have now checked with other furniture retailers and their charges are much less. The male staff member should not work anywhere that entails meeting with the public.
We stayed polite, but with an effort, as we did not wish to reduce ourselves to his level of abusiveness.

We purchased 2 x Teak Sun Loungers on 23rd November 2020 at $400 each and wanted to show friends ifurniture website so they could also purchase dinner table and saw as at 3rd December 2020 the same as our Teak Sun Loungers at $199 each. We're really upset with being "wiped off" and want ifurniture to now credit the $400 overcharged

Old guy there on the main desk dresses like a drifter and behaves like he has no clue what is going on. I wanted to buy a table which was standing in front of me... simple enough, shouldn't take more than 10 min to ring the till surely. He managed to dither around complaining about a lost text... I suggested he check his drafts. Then he spent another 5min trying to check the stock... he could have loaded the table in front of him into my car by now... Then he gets interrupted by a new customer who he shows around the shop only to not find what he was looking for. The other customer apologies for jumping the queue... something the sales guy had no concept of. I ask for a number to call him back when he's not so busy... his reply, no I don't have a number... calls get lost... FFS! 15min later I just left. Seriously when a customer walks in to buy something you can't dither around losing a sale. That's how companies go bust which I'm sure they'll discover soon enough.

Picked up items at warehouse this Monday and asked them several times if that's everything and they confirmed! Found out, legs are missing on my tv unit informed them on the same day. They said they're gonna send it via courier. I called Tuesday to follow up, they assured me I'm going to receive it bh Wednesday cause it's overnight delivery. It's now Friday, still I have received none. Called them, they asked for more time. Seriously?!

Not to mention, the instruction manual is crap! Different labels on the parts that's why it's so hard to install the bunk bed! Really ridiculous! And don't ask about customer service. There's none! Not helpful! Not replying to emails!

We were delivered a flawed piece of furniture.
Ifurniture has written and verbal promises that if anything is wrong, just let them know and even if you simply change your mind, goods can be returned.
Ifurniture told us no replacement was available and offered a 10% refund. Did we have a choice?
The next day their newspaper advertising showed the same product advertised for sale.
We believe they could have even ordered a replacement piece from the supplier if they wanted to. I believe this is contemptuous service showing disregard for customers

I would rate this company negative 10 if it was possible. All we can say is 'Beware- you get what you pay for'. If you want cheap- iFurniture is indeed the company for you. If you want time wasting, aggravation, incompetent staff and given misleading information, then you've come to the right place.

We paid $4600 worth of dining table & 6 chairs, 2 couches, coffee table and tv cabinet on 22 Dec 2018 and asked for these to be delivered on 14 Jan 2019. They said there might be some delay due to Xmas/NY period. We understood this and asked them to update us as we had no furniture at all. But come 14 Jan, no call. So we called Chch store and were told the furniture hadn't arrived. No apologies. After pushing for timeframe they gave us use of what they had, which were their showroom display dining table, 2 couches & the coffee table. We were promised our order would arrive in 2 weeks. That time came and still no call. Went to the store and spoke again to staff complained as we had no chairs to use while having dinner. We were loaned 4 chairs. The delivery guy had the cheek to tell us to make sure we kept their chairs new. I said 'No. We'll use it and return it as is- used- as they were display'. Then discovered it was covered in bird poo! When finally the first lot of furniture arrived, one of the couch's 2 legs were missing. We told them about this. They wouldn't believe us at first. Then had to wait another week for the legs to arrive from Auckland! After lots of toing and froing and complaining - finally all our furniture arrived early March 2019. This company doesn't know anything about customer service. We strongly recommend you avoid iFurniture. The cost doesn't justify the aggravation.

I went to store with my daughter. We choose one cupboard. Which was damage. I sow them my interest to by that, then one CSR said it is sold. I asked there is nothing mentioned like other product with tag SOLD. I requested to see manager n like to talk. Went to manager (Asian guy) asked there is no tag on it like item sold then he got angry on me. He was saying we are person who deside to put sticker or not. Due to his agrasive behaviour I deside to not to buy anything from this store. Very bad experience.