I went to the counter at the Onehunga Store to pay for a hanging chair as a Christmas present for my husband. I regret not just walking out. The young woman on the counter was pleasant, but the man standing behind her became abusive and insulting when we queried the $80 delivery fee from Mt Wellington to Bucklands Beach. To our amazement the young woman staff member brought up a picture of our house on her computer screen, and said there would also be a surcharge as we have steps to the front door. I would never enter this showroom again. We only used it because it was en route to another call we wished to make. Should I have had more time I would have cancelled. I have now checked with other furniture retailers and their charges are much less. The male staff member should not work anywhere that entails meeting with the public.
We stayed polite, but with an effort, as we did not wish to reduce ourselves to his level of abusiveness.