ifurniture

Absolutely atrocious company to deal…
Absolutely atrocious company to deal with. Their furniture is crap, arrives faulty or worst damaged. Shocking customer service all done through a chat bot or ticket process online which takes forever to get a response. When they do they send you in circles back and forwards with no outcome. I'm still waiting for my refund and for the broken items to be collected and returned to them. Buyer Beware! This company is appalling and their furniture is cheap and nasty. I will be taking my issue up with Consumer Affairs - items are not fit for purpose and the company does nothing to rectify and respond promptly.

Didn't even want to give them 1 star. See photos. Bed basically snapped in half, not long after it was purchased new from ifurniture. Tried to contact ifurniture for replacement or refund. Found out, there so called great customer service. Is actually just an outsourced call center. So thier customer service people, can't actually help you. When I contact, I'm told sorry. Update tomorrow. Tomorrow been & gone a few times & my son is still without a bed. Don't waste your time or money.

All of the negative reviews are for good reason. This company takes your money then does as it pleases. Don't expect timely delivery, receiving what you ordered, or even a shred of customer service. Spend your money somewhere else.

I ordered a product online and paid for it by direct credit. Moments later my order was cancelled by them. Since then nothing, despite countless emails asking for my money back if they can't supply the product. If they seem too cheap to be true, trust your instincts and shop elsewhere even if the product is more expensive. This lesson cost me $90 (and nothing to show for it) - they are scammers who hope that people will give up and not bother chasing for a refund. Next stop: Commerce Commission. By the way, this was the Auckland store/warehouse.

They delivered an incomplete bed frame - all major parts are missing as well as the instruction manual. I contacted them (live chat & phone call) and they're very useless! I haven't heard from them despite the promise of calling me asap.

Don't BUY from them!

After reading many negative reviews I did have some concerns.
I purchased furniture which is absolutely identical to that of another discount furniture retailer.
BUT I only paid half the price.
Collection was straightforward.
A huge thumbs up.

I would have given less than one star if it was available, once they have your money then are not interested in follow up services, you cannot contact a person, and the automated answer service does not let you ask any questions as to where your order is at. I purchased a mattress, which the site said was in stock, then I was told it had to come down from Auckland and would take two weeks, one month later and several enquiries and I am still waiting for a n answer as to where it is at; two weeks ago was promised it would be arriving in chch next week and the store would be in touch asap. What a joke. Will not be so keen to deal with this company again, cheaper prices should not mean no customer service.

If you want furniture go in to a furniture store. This company is bad news. 1st they didn't understand that I wasn't happy with the purchase. It took 2days for them to figure out I wanted to return the lounge suite and that's only because I kept calling, emailing and live chatting them.It cost me so much to return but the hassle of trying to sell it on-line was too much for me. They ripped me off $1000 with transport fees and I am hoping I will get a refund for the actual furniture. Only one item had been unpacked but the way this company works. I probably will end up going to fair-go.

The most horrid customer service experience I've ever gone through.

Purchased a mirror online. It arrived broken. No big deal, it happens. Queue three weeks of almost daily emails, phone calls & online chat sessions just to arrange a return. Time after time I was promised pick up by courier to return the item; no show after no show. They are completely & utterly incompetent. Ohh & to make it worse, they use Fastways/Aramek for delivery; the worst courier service in the country.

Do yourself a favor & go somewhere else if ordering online.

Horrible company to deal with and poor products. The chair I got had stains on it so I made contact with the company who said sorry and offered me $35 refund. I sent them photos and a quote to get sorted for $73 or to replace my chair in full, if they were to replace I wanted them to check the chair first and put it together. Was told they cant do that and now no contact at all, no one is replying to any of my emails and I am left with a stained chair - I am 1000% not happy! Horrible customer service, I would NOT recommend this company at all!

I wanted to buy a couch. No one ever got back to me with a delivery fee estimate. Live chat is offshore and can't help. No one picks up the phone. Been five days just bought a couch somewhere else, oh well.

I wouldn't buy something from a place that is impossible to contact anyway.

We were delivered a flawed piece of furniture.
Ifurniture has written and verbal promises that if anything is wrong, just let them know and even if you simply change your mind, goods can be returned.
Ifurniture told us no replacement was available and offered a 10% refund. Did we have a choice?
The next day their newspaper advertising showed the same product advertised for sale.
We believe they could have even ordered a replacement piece from the supplier if they wanted to. I believe this is contemptuous service showing disregard for customers

Picked up items at warehouse this Monday and asked them several times if that's everything and they confirmed! Found out, legs are missing on my tv unit informed them on the same day. They said they're gonna send it via courier. I called Tuesday to follow up, they assured me I'm going to receive it bh Wednesday cause it's overnight delivery. It's now Friday, still I have received none. Called them, they asked for more time. Seriously?!

Not to mention, the instruction manual is crap! Different labels on the parts that's why it's so hard to install the bunk bed! Really ridiculous! And don't ask about customer service. There's none! Not helpful! Not replying to emails!

They should get 0 stars. I bought a rolling cart, the wheels are uneven, two of the pieces don't fit, it's cheap and crap material. The customer service is HORRIBLE. No one helps you in the store. They are not friendly. They send you to the warehouse to pick up your item. The warehouse is super disorganized with no direction and customers yelling at each other outside. People were cutting in line and others were waiting a very long time for their items, not worth the hassle because it's garbage anyways. Never buy from them.

I was in the shop a couple of times in the past 3 year. Purchased quite many for my own home and 2 invest properties. If you come in he weekend you will be astonished to see how busy a furniture shop can be. So buy online is a good option. Really good price and reasonable quality. My suggestion is that before you buy from Harvey Norman, Early Settler, Target, do search ifurniture, you can always find the same product selling with much lower price!

I purchased a sofa set paying a huge amount and after assembling it was ok. During the Christmas party when two visitors sat on it, the sofa fell apart. It was really embarrassing. The sofa set is not steady at all. Only one person can sit at a time if two people sit, it eventually fall down. Nothing could be done so we have to trash it. Waste of money. Never buy from them.

🤥 'We are always working hard to satisfy happy customers, so please do let us know if you have any concerns or issues and we will assist you to have this resolved'. This statement not true As we started unpacking our 'new' chairs, very noticeable scuffs and scratches, constructed one to find rough finished legs and no matter how we fitted the cross over legs together or tried to level, a very obvious wobble. Proof of poor quality that we've sent ifurniture clearly shows what we've received, however they keep saying there's nothing wrong! Many emails / live chat and portal conversations later over several days, it is very now obvious they never had any intention of doing anything to repair, replace or refund. If they sell or send anything including already damaged or unstable item and that will be at your loss and your cost. Their team have clearly been taught how to do your head-in by asking for the same thing or various things, multiple time and in multiple ways, but then when you do what is asked, will state that information has never came through, so you have to send again (more proof) and once you've done that, they send another email requesting for you to do more (now rebuild items, now deconstruct, now rebuild and photograph, now deconstruct, now you'll need to rebuild as we need videos... you get the picture) the more you do, the more they request... it actually never ends. It appears there is no end to their Customer Services time wasting strategy and they've worked out that this works! Check all other reviews available on ifurniture and read other customers experiences (I suspect like us many won't ever go back) then I suggest you take your hard earned money to a quality NZ retailer - spend a little more - but buy from someone who will back up their products and gives support with what Kiwis call and deserve, real customer service. I hope this review (and by doing research and reading other reviews out there before shopping) it might just save you time, energy and wasted money 😊