I purchased a sofa set paying a huge amount and after assembling it was ok. During the Christmas party when two visitors sat on it, the sofa fell apart. It was really embarrassing. The sofa set is not steady at all. Only one person can sit at a time if two people sit, it eventually fall down. Nothing could be done so we have to trash it. Waste of money. Never buy from them.

First attempt at the store with my partner, we were looking for full house furniture and there was no one to help, when we finally got hold of someone to help they had no idea how to proceed with our finance application and had to wait 30 minutes for someone to come help but of course by that time our patience had ran out so we left. Second attempt we called hoping to get some info on delivery schedule and the lady on the phone was just so rude. Either people working there just don't care about clients or management is slacking off.

We bought quite a bit of furniture for our new home. The service provided by Achard was fantastic. Even when we chose to exchange one chair the follow-up and exchange were dealt with efficiently. Appreciate your effort Achard!

I paid for a coffee table and while organizing pick up they resold it. No apology, just asked if I'd like something else. Absolutely not. Waste of time and terrible service.

Picked up items at warehouse this Monday and asked them several times if that's everything and they confirmed! Found out, legs are missing on my tv unit informed them on the same day. They said they're gonna send it via courier. I called Tuesday to follow up, they assured me I'm going to receive it bh Wednesday cause it's overnight delivery. It's now Friday, still I have received none. Called them, they asked for more time. Seriously?!

Not to mention, the instruction manual is crap! Different labels on the parts that's why it's so hard to install the bunk bed! Really ridiculous! And don't ask about customer service. There's none! Not helpful! Not replying to emails!

After spending nearly $1500 on furniture I paid $65 to have it delivered a few streets away, then I paid $60 to have one of the items assembled ( I did the other two) then I paid another $30 for them to take the cardboard away. Just be aware of the extra costs when you buy.

Phoned IFurniture to order two pieces or furniture because we wanted to make sure we could pick up in Hamilton, staff member almost impossible to understand due to heavy accent, the person did not do what they said they would even though I chased it up while the special was still advertised... I finally get an answer and the prices had gone way up, I was told special over, I said I had contacted them way before and was so annoyed I threatened them with the fair trading act... these people are unscrupulous, liars and game players and not worth dealing with

Worse customer service even experience, went to the Onehunga branch, staff run a way from doing their job. Waited more than 10 minutes to be served, no customers except me. All busy, disgusting

We purchased 2 x Teak Sun Loungers on 23rd November 2020 at $400 each and wanted to show friends ifurniture website so they could also purchase dinner table and saw as at 3rd December 2020 the same as our Teak Sun Loungers at $199 each. We're really upset with being "wiped off" and want ifurniture to now credit the $400 overcharged

I ordered 2 couches and 2 tables. The couches arrived without the holes to screw the legs in to. The tables arrived with no legs. Need I say anymore! Buyer beware. Be sure to ask the most ridiculous questions to make sure you know what you are getting. I asked if I could speak to a manager - no response. By the looks of things, they don't seem to care about the customer.

Bought 4 chairs from iFurniture last Sunday, this was my first purchase and will be my last there. The product is of poor quality, but what makes it worse is their terrible customer service (from Su and Raj)! If you don't want trouble, stay away from them!

I went to the counter at the Onehunga Store to pay for a hanging chair as a Christmas present for my husband. I regret not just walking out. The young woman on the counter was pleasant, but the man standing behind her became abusive and insulting when we queried the $80 delivery fee from Mt Wellington to Bucklands Beach. To our amazement the young woman staff member brought up a picture of our house on her computer screen, and said there would also be a surcharge as we have steps to the front door. I would never enter this showroom again. We only used it because it was en route to another call we wished to make. Should I have had more time I would have cancelled. I have now checked with other furniture retailers and their charges are much less. The male staff member should not work anywhere that entails meeting with the public.
We stayed polite, but with an effort, as we did not wish to reduce ourselves to his level of abusiveness.

Old guy there on the main desk dresses like a drifter and behaves like he has no clue what is going on. I wanted to buy a table which was standing in front of me... simple enough, shouldn't take more than 10 min to ring the till surely. He managed to dither around complaining about a lost text... I suggested he check his drafts. Then he spent another 5min trying to check the stock... he could have loaded the table in front of him into my car by now... Then he gets interrupted by a new customer who he shows around the shop only to not find what he was looking for. The other customer apologies for jumping the queue... something the sales guy had no concept of. I ask for a number to call him back when he's not so busy... his reply, no I don't have a number... calls get lost... FFS! 15min later I just left. Seriously when a customer walks in to buy something you can't dither around losing a sale. That's how companies go bust which I'm sure they'll discover soon enough.

We were delivered a flawed piece of furniture.
Ifurniture has written and verbal promises that if anything is wrong, just let them know and even if you simply change your mind, goods can be returned.
Ifurniture told us no replacement was available and offered a 10% refund. Did we have a choice?
The next day their newspaper advertising showed the same product advertised for sale.
We believe they could have even ordered a replacement piece from the supplier if they wanted to. I believe this is contemptuous service showing disregard for customers

No instructions for the furniture and you cant return them. The screws doesnt fit. Impossible to assemble. Poor customer service

Two screwholes just wouldnt work, and it is very wonky, took super long to assemble because instructions are very vague and screws dont fit in properly, some screwholes required extra cutting which was very annoying. Dude who worked there said that it would be easy for kids to assemble, which is very misleading. $#*! this place bro

I went to store with my daughter. We choose one cupboard. Which was damage. I sow them my interest to by that, then one CSR said it is sold. I asked there is nothing mentioned like other product with tag SOLD. I requested to see manager n like to talk. Went to manager (Asian guy) asked there is no tag on it like item sold then he got angry on me. He was saying we are person who deside to put sticker or not. Due to his agrasive behaviour I deside to not to buy anything from this store. Very bad experience.

This company does not check products before freighting them. Had they done so they would have discovered the Luban bar stools I bought where of very poor quality with one of the four unusable with a split right through the wood. They all have very rough finishing on the wooden seats and paint chipped off the frames. This will continue to chip off as they are used.
It took many emails to finally be refunded a miserly $100 off the total cost including freight.
The delay in unpacking the stools due to the delay in my new kitchen being being completed seemed to provide ifurniture with an excuse. I now have four bar stools that are snagging clothes and skin and flakes of paint on the floor!
No doubt ifurniture will respond with the usual rubbish.
Buyer beware.

I went to ifurnature to buy one or maximum two items I saw on the web site but it ended up buying happily 6 items. The main driver was an excellent sales person there, Amit. He was very smart listening carefully to our needs and patiently showing us all the available options for our needs even more advising us on the best fit from all different options he showed us we are confused or cant take decision.
For sure, when I need additional furniture I will go to ifurnature again looking for Amit support.
Thanks Amit and thanks Ifurniture for their products.

Bought sofa from them, day before delivery they tell us they are out of stock! They offer us $150 for floor model not good enough and terrible customer service all very arrogant would never recommend this place to anyone not even worth 1 star!

I would rate this company negative 10 if it was possible. All we can say is 'Beware- you get what you pay for'. If you want cheap- iFurniture is indeed the company for you. If you want time wasting, aggravation, incompetent staff and given misleading information, then you've come to the right place.

We paid $4600 worth of dining table & 6 chairs, 2 couches, coffee table and tv cabinet on 22 Dec 2018 and asked for these to be delivered on 14 Jan 2019. They said there might be some delay due to Xmas/NY period. We understood this and asked them to update us as we had no furniture at all. But come 14 Jan, no call. So we called Chch store and were told the furniture hadn't arrived. No apologies. After pushing for timeframe they gave us use of what they had, which were their showroom display dining table, 2 couches & the coffee table. We were promised our order would arrive in 2 weeks. That time came and still no call. Went to the store and spoke again to staff complained as we had no chairs to use while having dinner. We were loaned 4 chairs. The delivery guy had the cheek to tell us to make sure we kept their chairs new. I said 'No. We'll use it and return it as is- used- as they were display'. Then discovered it was covered in bird poo! When finally the first lot of furniture arrived, one of the couch's 2 legs were missing. We told them about this. They wouldn't believe us at first. Then had to wait another week for the legs to arrive from Auckland! After lots of toing and froing and complaining - finally all our furniture arrived early March 2019. This company doesn't know anything about customer service. We strongly recommend you avoid iFurniture. The cost doesn't justify the aggravation.

We ordered a couch from ifurniture, and organized to have it delivered to our house for a $90 fee. After stating that it needed to be brought upstairs, I was charged an extra $30 fee to have a second person there to assist with lifting it. I requested that someone call me when on the way to my house, as Id have to leave Work to meet them there and let them in. I received a call AFTER they arrived, and when I said that Id send someone else over to let them in they tried to leave my property with my couch stating theyd be back later. Eventually someone got there in time, they unloaded the couch leaving it in our driveway. We told the two men wed paid extra to have it carted upstairs. They were incredibly rude, arguing that this service wasnt paid for, argued they couldnt get it in the door, and spent 20 minutes on the phone to their supervisors before anything was done. They said theyd leave it in the garage and come back later that day, we said it needed to be done now while they were here - why else did we pay $30 for it to be carted upstairs? Clearly they always have two people on the trucks regardless! The worst part was when they eventually moved the couch inside, they left some huge black scraps and dents all up the brand new hallway of our new house which are not able to be removed! I have emailed them multiple times sending them photos of the damage, Ive tried ringing their head office a few times only to be told I need to speak to someone who isnt currently available and they will call me back very soon, and 2 months later I have still had zero response. I will not ever be using ifurniture again and highly recommend no one else does either!

Very disappointed with the customer service and staff in the warehouse. Returned a coffee table today after paying and collecting it yesterday. Got the item home yesterday to find the glass shelf missing and one of the components damaged. Called the shop twice yesterday unable to provide customer service over the phone and requested an email. Sent an email immediately bit did not receive a response until this morning after I had returned to the store. Went to the warehouse this morning, extremely unorganised, rubbish everywhere, staff not wearing any safety clothing. I am a fire engineer, and if the warehouse was inspected it would be closed down with all the safety violations. It took the warehouse staff over 45 minutes to find my item, then had to explain to them that one of the components was missing. The box clearly stated 1 of 2 but the warehouse staff member was unable to understand that. Finally got my item and have just made it up to find scuffs and marks all over the coffee table. I have wasted 3 hours in the last two days trying to sort this issue. Ifurniture do not seem to care about customer service.