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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Be patient and be persistent. The requirements are clear and specific. I had to read some instructions a couple of times. I could not always see an image on the screen of what I had uploaded. I may have uploaded the same document twice in a couple of instances.
If you are struggling (as I was), the system will direct you to a live video conference with an agent. Then I was able to successfully complete the process.
The whole process was fast, simple, easy, and very friendly.
ID.me was relatively easy for a cell phone user. It is much more difficult for others who don't have cell phones, which is a higher percentage of seniors and less sophisticated people. I STRONGLY SUGGEST you find a parent or someone else that lists a land line phone number on their tax return and have them attempt to sign in to id.me.
Hello James. We’re glad you were able to complete your verification successfully. Thank you for taking the time to leave ideas on how we can make it even better. We’re grateful for your ideas to improve, and I’ll pass yours along to our team. —T, ID.me
It was understandable and easy. The video call with the rep was very pleasant and helpful.
The option of a human on the phone for tech support is nonexistent (so far)
Hello Jeffrey! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
Had a few problems getting my ID uploaded but it went through okay. I had to do a video chat but it was really easy to do.
I'm happy for yours services a professional person She was She was very kind on Our review thank you
I was impressed with the technology: upload of documents and face scan. Everything worked smoothly.
The program had an issue with driver's license.
My experience is good they helped me and found what i needed
He was kind and helpful person. Also hopefully I get my unemployment sooner then later.
I was satisfied excellent and fast service and staff was responsible I felt confident
A bit cumberson. Had to exit and enter too many times, though the agents were patient and helpful.
Hello Evelyn. We’re glad you were able to complete your verification successfully. We appreciate your feedback. -T, ID.me
My experience was excellent at at the UPS store in North Bergen, NJ and easy to get to by public transportation.
After not being able to use this BS POS website for almost two years I was finally able to get it to work.
Looks like the Congressional hearings and two years of lawmakers getting complained at by voters finally worked.
This is the government at its best.
Hello Jerry. We’re glad you were able to complete your verification successfully. We appreciate your feedback. -T, ID.me
It was an extremely simple order of identifying myself and very easy verification process that made it possible for me to accomplish tasks on sites that I've run into problems just signing on to.
Now, everything is a breeze.
Helped me to get my documents from IRS online and is easy to download everything you want
Simple to apply, now waiting to see if I am approved to receive
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Shanee! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me