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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Whole process took about 5 minutes and was easy to understand and set up.
The process was quick, easy to complete and finished in less than 10 minutes
It was fast and other than what little bit I had to type it was short and to the point.
I was great experience customer service representative was so helpful
I get security and all but Holy $#*!! There's less security at the $#*!ing white house! And the software doesn't remember you from one visit to the next. You have to do it all over again every time...
With the lady in video was excellent; the rest to complicated
I got the good feed back from my friends. I'm using first time but I like the way they surveyed the services.
Why is it so hard to get a tax return I'm owed so hard to get in contact with an actual person help me get my tax return so I can file
Hello Deyavioun! Data security is extremely important to us. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
I used the option to to set this up without the help of the online person. It was pretty straightforward what needed to be done, but it took longer than the 5-10 min that was stated. Instructions directed me what to do.
Very professional and well done.
I understand very the questions you guys ask me.
I had all my ducks in a row documents ready to show and it was fast and easy and now I'm no longer red flagged and I can file all my back taxes
My best suggestion is to take a picture of your ID one of the front and one of the back. Do that before you start so it is available in your library. Patience and planning.
It was a real pain in the $#*! trying to get the video ID per my phone and the whole process was just a real pain in the $#*!. However when I did get a video chat with gal by the name of Yama Yama something like that she was really nice and she knew exactly what to do
Hello John. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me
It was really good and secured way to identify with the technology that was available and had a quick overview
It was very fast and easy. I was finished within 10 minutes max
It was fast took less than 10 min to complete. It was secure, simple, to complete.
I'm just trying to figure out what my Ip pin is so I can finish my taxes,that's it I don't really care about anything else right now...
Hello Steven! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
It was great nice representative.
Great connection she was nice and pilot
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me