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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Great customer service. Very helpful and very nice
My experience using this method was incredible knowing my information is available and secure puts your mind at ease I recommend using this method to anyone who needs stay organized and on top of your business also the use of this technique has major benefits and convenience where ever you are located
While questioning my latest bill my local representative suggested I do this,so applied and got it
The agent was great with everything he's very Professional
Talking to a person was great, trying to make it though the web page was terrible.
Very helpful and thorough with instructions on how to utilize the service. I am very thankful ID.me is available. Thankyou
Complicated and unnecessary made me lose out on a lot all because the corner of my ID was broke off but always I got a new one now even tho it took forever
If you are signing up for id.me on your smartphone and use more than one mobile browser complete the entire process on your devices default browser. ID.me is compatible with Google Chrome. But in my experience the facial recognition step is not compatible with DuckDuckGo. I love all the security features in the identification process to verify it's you.
Satisfying in helping with getting my tax experience resolved.
I loved that I was able to navigate without any problems.
Spent most of the day trying to get ID pin after efiling my return was rejected for not having one. IRS had never sent me one. Have to upload photo (how?) or other id, verify id with video chat, still no number. BTW only have to efile a federal (no balance due or refund) to be able to efile state. Have been doing taxes since 1970, this is bs. Based on add'l details Last name & email better be private.
My experience with fastest and simple. I also like that it was very prompt on how to ease my my unease as a new customer to this company. This also made it clear that it can is willing to hear what the customers have to say.
He was kind,fast and friendly he was very professional
Easy and quick and secure, and I'm glad you guys take the security measures necessary to make sure that all my personal information stay safe at all times
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Fran! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me