On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Excellent experience. Easy to understand and navigate through the process.
I successfully verified my account and everything was good,so I got a text message on my phone number on if the email I used was mine,I clicked yes,then they sent the same message and I said no without reading the text so they then restrict my account
The whole process went fast and smoothly. The instructions are simple and clear.
Took a photo of my documents. Then and to show the documents to the operator she was very nice and calm
Very successful good service and I tell people about you guys I will always use you and I appreciate you for helping me you can take your time out and this is the best experience I ever had with somebody helping me to get things done to whom this may concern I appreciate it and thankful and have a blessed day
It was fast and easy and secure and I like how you can see the agent who helps you
It was pleasant quick and helpful it was great I appreciate the understanding the help blah blah blah
It took me a week and a half to get registered and had to do it at home because of my phone number not being connected to me for verification. Once I completed it at home, I could not report from home because I do not have my payroll program on my personal computer.
Hello Cindy! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
Good Prompt Service with ppl who actually like what they do
Setting up an account was easy and very secure. Video chat worked great and tech was very nice.
Ddid not function as planned. Instructions misleading. Took over 3 hours! Im only completeing this because i was so frustrated and upset.
Hello Lynn. We’re glad you were able to complete your verification successfully. We appreciate your feedback. -T, ID.me
Fast and easy, agent was very professional and approachable
I'm unaccustomed to video chat and uncomfortable, so I didn't know what to expect. We really need refund money now that was held up. I tried to verify my info on my own with the IRS and this time with the self serve option multiple times. Getting the picture right, using two different devices and multiple attempts almost made me give up. Then I tried video. Using this service was so easy! It told you exactly how long it would be till a call back and timed minutes so I was able to grab a bite and not worry about callback. The agent was sweet the process took less than a minute. I should have done it first. Save yourself the trouble. Great service.
I created an IDme account yesterday, using my email as my log in ID & a new password. However, when I attempt to log in today, I am unsuccessful.
Hello Keith! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
Good service it's just a little hard understand but just follow the steps
I had some trouble with paperwork on my end but your system and agents were really helpful
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Marija! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me