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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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It was good, could've had more options than just a text because my phone service was off when I had first started.
Very confusing from step one to the very end. I'm still not sure I finished.
Good, I tried to use the ID section with the credit check questions. Keeps giving me questions that actually don't deal with me. Like someone else is tied to me credit.
It was quick and easy, very helpful. My agent was nice and got straight to the point and it took no longer than five minutes.
Would recommend to others they are very polite and very efficient. Fast and easy process. Glad to have got it done.
My experience was easy to the point and got the job done I appreciate it
Rápido y simple preciso y practico. Excelente servicio. Y atención, Muchas gracias.
On the day I'm finding out 7 years later that I need surgery number 5 on my nose because my toxic ex husband busted it over beer, I try to use IDme to log into a new VA app to access medical info about the surgery appointment and try to log in with the IDme option because I have an account and used it many times with no issue but today of all days they need to verify my identity and in order to do it they decide to ask identification questions. No problem right? WRONG! They asked me where my toxic ex that broke my nose lives and if that's not bad enough to drive it home I wad also asked in another question where his mom lived. In order to verify MY identity I HAVE to tell them where these people that destroyed me are at today or I am denied access to MY information. Not cool, not right and not acceptable and I sincerely hope nobody else ever deals with anything like that.
Hello Monica! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
Very well handled outstanding job you have a great team
My experience was confusing, cumbersome, redundant and frustrating. I simply quit trying to use this thing, whatever it is. I'm a Vet and am trying to use the "VA health" app, but it uses this "ID.me" to verify who I am. After 4 attempts and 4 security codes later, and STILL not able to get to use the app, I aborted.
Hello Clarence! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
Dont force a face scan on me with all these other ways to verify someone, im not being convicted of a crime, the irs needs to do better to understand who we are identification wise!
Hello Albadi! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
Easy to use and the identity is very secured
Just ready all your documents with you,
Awesome service, convenient, free, but very slow with the authentication of the identification documents.
It was straight forward and helpful. The rep was nice
My experience was AWESOME. The agents helped me resolve my issue fast and answered all my questions and explained everything to me. I am very happy with my experience.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Perry! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me