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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Good customer service and fair enough for support and assistance
Friendly people solved my issues really quick like in a timely manner
Amazing customer service help me out a lot great communication
Was very helpful and I was help very fast and the agent was very helpful
The guy was very pleasant. And this website really helped me. I thank you guys soooo muchh. Happy new years
My experience using ID.me was seamless. If only elections were this secure!
It was Good and it help me with id myself and i was satisfying with the help
Exhausting but absolutely understandable. When I've done all that was requested and still the absolute same request continued. It's simply a bit much.
Hello Gussie! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to our attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —T, ID.me
I have enjoy your service was good you call me on time and explain to me very well thank you for cooperation keep doing that
I have to say that It took me awhile to finally get my identity verified because of all the hoops I had to jump through but it was worth it to have a piece of mind that my identity is safer than it was before I verified mine
Nothing like going around in circles to get anything done. Logging into the VA site with ID.me is supposed to be a one and done thing, but it always turns into a circle jerk to complete anything because to move around the site you have to verify your ID again and again and again.
Hello Alex. We’re glad you were able to complete your verification successfully. We appreciate your feedback! -T, ID.me
Good show of professional experience! Was done in minutes the second the screen popped up. That really makes a big difference!
I am 82 years old so my granddaughter did the taxes for me and we are happy with the result.
Easy navigation, was able to get through and able to get pin from irs.gov very quickly and easily.
Service representative was so sweet and understanding
Was kinda skeptical about the service at first but turns out to be a good thing.
My experience is that I like the people talk to me
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Bobby! We are so glad you felt secure verifying your identity. Data security is extremely important to us. We appreciate your review of your experience with ID.me. —T, ID.me