Overview
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
It was a little confusing when it ask to upload photo, I couldn't tell if it took or if I needed to send a different picture.
Good, Excelent service
I am so happy
I am happy with the service, very fast and excellent, I hope to receive my refund soon since I am certified as karymar
Hello Karymar! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
2 hours of wasted time. I would never use this b/s site again.
Great and easy way to verify identity online. Jake's.
Didn't wait for along time the most was 10mins Help me alot thanks for helping me with everything. Alot of help
Hello Brenda! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
Completely Satisfied with the experience will definitely recommend it to friends and family.
It's easy for users, you can choose a language, Multifunctional hint
It was easy to put my information and helped me learn more.
Was able to verify my credentials easily. Received verification within five minutes
I'm not understanding why my taxes wasn't accepted I am who I am and I gave you guys the correct information
Excelent; despite the fact that there was distortion in the call, but the communication was successfull and it was very effective.
Hello Carmen! Thank you for your feedback as we are constantly trying to improve our member experience. We sincerely appreciate your review of ID.me. -ID.me Social Response Team
Very satisfied and it wasn't hard to upload the stuff they needed and the lady was very nice that I talk to and I was very satisfied with it
Hello Zelda! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support agent and ID.me. -ID.me Social Response Team
It was nice to help me I'd me and i would like to say thank you for helping me
I have been very pleased with ID.me verifications. Very easy with the proper documentation and very effficient.
Hello Arleen! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
My experience was great yall was very helpful everything was quick yall are very professional and deserve alot in life
Hello Raekwon! Thank you for your 5-star rating of ID.me. We’re thrilled that your experience was so positive. —Olivia, ID.me
It was actually great once I uploaded all the info needed and I was satisfied with how
Quick the agents are there to help
Great need help me I could get in my feet again, and make enough money to pay my bills
I am really anxious because I can't finish with this process. I'd like to be done now.
Hello Dodson! I am sorry to hear that you’re having trouble, and I appreciate you bringing it to my attention. Please email sj.support@id.me for assistance with your verification. We are here to help. —Olivia, ID.me
Verry satisfied the refery was verry professional $$$$$&&&&&$$&&&&&&&&$)$$$$$$$$$$$$$$$$$$$$$$$$((@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
Hello Dorcely! We are glad that you were able to complete the identity verification process successfully. We appreciate your 5-star review of our member support team and ID.me. -ID.me Social Response Team
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
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- McLean, Virginia, United States
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Business History
It began when ID.me’s CEO and founder Blake Hall, a decorated Army Ranger, watched a military veteran display their DD214 separation paperwork to a store employee to claim a military discount. The document held far more information than was needed to verify military service. Exposing so much personal information for a single benefit was risky and unnecessary. There had to be a better way.
We set out with the mission to make community verification easier and more secure. We began with the military community, but quickly grew to include students, teachers, nurses, first responders, and government employees.
We built partnerships with hundreds of retailers and expanded into regulated sectors like government, healthcare, and financial services with legal identity verification for high-risk transactions.
Today, we’re building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Linda, we are sorry to hear that you've had a confusing experience with the identity verification process. If you would like our assistance, please send us an email at sj.support@id.me at your earliest convenience. We hope to hear from you soon! -IDme Social Response Team