Overview
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
I must say once we figure out what to do with ID.me became easier to complete my tax forms.
I have tried for 6 months to login to ID.me been to the DAV and tried the 800 number and I have yet to get login done.
GTO kidds, was fun and helpful to me. Good luck to all. Was worth the wait for the service I received.
I recomend id.me because is easy, fast and secure to use. And the attention of the agent was kínd and direct
Much too intrustive of personal information and much too complicated for persons who are not compute saavy.
Everything perfect its easy to understand a valuable instructions.
Glad to have a this account
Quick and easy to set up a payment plan to pay the IRS overtime very easy. Very nice to use.
Very good, had to make a payment plan and pay off taxes. So, I'm happy to have that done.
Fast, Easy, Very Professional
Give That Woman A Good Raise. Don't receive good customer support like that Anymore. She was Outstanding
Hello James! Thank you for sharing your positive experience with ID.me. We sincerely appreciate your 5-star review of our service. -ID.me Social Response Team
It was an excellent service and the agent was very polite and courteous.
It was annoying but easy to do, it was kinda hard to do hopefully I did it right
Going into this project I was very reluctant and a little nervus, when it comes to computers, I'm more than stupid.
For me some of the wording was difficulted to understand so I had to read it a few times. I found all the documents I needed, photocopied them and sent them off. About 1 1/2 hours later got an email saying docs need to be in color. I read the instructions again and found out I could take a photo of the docs with my camera. I took photos with my phone, emailed them to myself. I received the emails and didn't know what to do next. So, I called my daughter in Los angles, I live in Thailand. She ran me thru the proses of what I need to do 3 times, don't forget when it comes to computers, I'm stupid. I was getting frustrated, so I told her thanks for the help, and I'll try and figure this out on my own, I done this so I wouldn't get her as frustrated as I was. I'm very pleased to say, I did figure it out. So, I sent the docs off to be checked by ID me. Around an hour later I received an email stating the docs had been approved. 2 minutes after that I received another email saying click this blue (I think it was blue) area for your video call. I clicked on the blue and the next thing I knew I saw this lady on my screen. She introduced herself to me asked me a few questions and then had me hold up the docs to the camera so she could verify them. The lady was very pleasant and professional. After the process was finished my first thought was, why was I so concerned and worried about doing this. Hence my review title, (pleasantly surprised.) I understand everyone is different in many ways but believe me when I say if I could get thru this process, anyone can.
Hello John! Thank you for sharing your experience with ID.me. Thank you for your review of our service. -ID.me Social Response Team
It was an easy procedure at a time i needed it to be easy. Was very good at explaing each step and why and wasy to follow.
Hello Dolly! We are glad that you were able to complete the identity verification process successfully and with ease. Thank you for your 5-star review of our service. -ID.me Social Response Team
I was trying to sign in with SS and I couldn't. Trying with IDme was the best way. Secure. Fast and reliable. Thank you.
They helped me so much I really needed my taxes and I have a kid graduating this year
It was a little confusing when it ask to upload photo, I couldn't tell if it took or if I needed to send a different picture.
Hello Linda, we are sorry to hear that you've had a confusing experience with the identity verification process. If you would like our assistance, please send us an email at sj.support@id.me at your earliest convenience. We hope to hear from you soon! -IDme Social Response Team
Good, Excelent service
I am so happy
I am happy with the service, very fast and excellent, I hope to receive my refund soon since I am certified as karymar
Hello Karymar! Thank you for your feedback regarding the identity verification process. We sincerely appreciate your 5-star rating of ID.me. -ID.me Social Response Team
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
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- McLean, Virginia, United States
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Business History
It began when ID.me’s CEO and founder Blake Hall, a decorated Army Ranger, watched a military veteran display their DD214 separation paperwork to a store employee to claim a military discount. The document held far more information than was needed to verify military service. Exposing so much personal information for a single benefit was risky and unnecessary. There had to be a better way.
We set out with the mission to make community verification easier and more secure. We began with the military community, but quickly grew to include students, teachers, nurses, first responders, and government employees.
We built partnerships with hundreds of retailers and expanded into regulated sectors like government, healthcare, and financial services with legal identity verification for high-risk transactions.
Today, we’re building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello! We sincerely appreciate your feedback regarding our customer support representative's performance. Thank you for your 5-star review of ID.me. -ID.me Social Response Team