About the Business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers. The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
This process works well if you have time to wait for a call and if both your phone and computer are on the right settings. The phone has to allow ID. Me access to your camera, the computer has to allow access to camera and microphone
I was shock that the process went so well. I completed the process quicky and accurately. The whole process took less than 15 minutes.
It was Easy to access to my information. I have my id and password saved in the pc. And make it faster, 30 seconds.
Assez content de pouvoir passer un appel vidéo avec eu j'étais extrêmement à l'aise franchement c'est facile de communiquer avec les agents de tel expériences Je vous remercie encore une fois
This tax year was easier to file compared to previous years due to the program being simpler and user friendly. The only process that takes more time is setting up the identity verification, but it has guidance to prompt you along the way.
Everything was a click of a button I been using this platform since I been doing business with my tax and etc
Once I took the time and relax, It was straight forward! Also, asking if I needed help from employees of the Dept. Of Labor. I'll try to do it myself! If I get lost or confuse, I simply ask for help.
Be prepared for an ordeal that can last hours or days if your documents csn be verified during the initial upload.
Fast easy log in. Fast easy verification. Fast easy connection to where I wanted to go. Can't give the service more than 3 stars because I don't like having to jump through verification hoops when the entire web and dark web knows everything about me already anyway. A ridiculous fictional farce, but at least it finally works right.
It's a process for entering information but you can do it. Only one can make sure everything is right a double check you enter is correct in order for you to know what you are doing.
It was amazing, and very informative, the way I was identified. A well secured system of using technology today.
Idina is something that it was hired by the IRS to get people's verification of their identity truly understandable however I've never heard of the company and only trusted it because of the fact it was coming from the IRS I've never used this company nor have I had ever heard of it everything seemed to be okay though it was hard to identify myself using the document of my driver's license because a driver's license isn't made to be photocopied so after three attempts then I had to do the phone identity made it complicated only because of the fact I really didn't have the time but had to make the time.
Was not Terri able. Once you setup it up keep you username and password in a safe place not easy to reset the password
Pleasant and fast and accurate walk me through every step to make sure everything was correct and had the correct information.
ID. Me was extremely fast to set up, & beyond efficient in getting my identity verified for my Federal Tax Return to IRS. I hope to see this feature being utilized by more agencies in the near future.
Trying to get the ID & selfie was beyond hard & still didn't verify me. I would definitely look at a different app.
Good, esey to use. Was fast and simple to use. Many veterans have trusted this company. Not much more to say.
It's a bummer the world has come to this, but IDMe isn't hard to use and info is more secure from hackers & scammers. Now to keep the government out.
Es excelente para usar por que es una buena página web. Lo recomiendo para usar. Excelente para que que la usen muchas personas
Was able to get the info tax info I needed. I felt very safe inputting my info and like that they required picture and live ID to verify my identity.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members