About the Business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers. The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Be prepared for an ordeal that can last hours or days if your documents csn be verified during the initial upload.
Fast easy log in. Fast easy verification. Fast easy connection to where I wanted to go. Can't give the service more than 3 stars because I don't like having to jump through verification hoops when the entire web and dark web knows everything about me already anyway. A ridiculous fictional farce, but at least it finally works right.
It's a process for entering information but you can do it. Only one can make sure everything is right a double check you enter is correct in order for you to know what you are doing.
It was amazing, and very informative, the way I was identified. A well secured system of using technology today.
Idina is something that it was hired by the IRS to get people's verification of their identity truly understandable however I've never heard of the company and only trusted it because of the fact it was coming from the IRS I've never used this company nor have I had ever heard of it everything seemed to be okay though it was hard to identify myself using the document of my driver's license because a driver's license isn't made to be photocopied so after three attempts then I had to do the phone identity made it complicated only because of the fact I really didn't have the time but had to make the time.
Was not Terri able. Once you setup it up keep you username and password in a safe place not easy to reset the password
Pleasant and fast and accurate walk me through every step to make sure everything was correct and had the correct information.
ID. Me was extremely fast to set up, & beyond efficient in getting my identity verified for my Federal Tax Return to IRS. I hope to see this feature being utilized by more agencies in the near future.
Trying to get the ID & selfie was beyond hard & still didn't verify me. I would definitely look at a different app.
Good, esey to use. Was fast and simple to use. Many veterans have trusted this company. Not much more to say.
It's a bummer the world has come to this, but IDMe isn't hard to use and info is more secure from hackers & scammers. Now to keep the government out.
Es excelente para usar por que es una buena página web. Lo recomiendo para usar. Excelente para que que la usen muchas personas
Was able to get the info tax info I needed. I felt very safe inputting my info and like that they required picture and live ID to verify my identity.
I found gaining access to ID. Me to be a tedious and time consuming process. I had submitted all my information previously and had to submit it a second time for some reason.
Can't get a verification code that works. Guess they figure the most secure site is the one no one can get into.
It was easy enough though I've had problems in the past when I was struggling and didn't have id or anything if I got a question wrong id be logged out for some time
Straight forward. Easy to use. I was able to more especially access the information I needed from the agency.
My problem was caused by an old previous phone number. I couldn't figure out how to solve it. The ID Me app has a video verification feature that was really easy to access and the tech verified my ID quickly. Problem solved.
Was great and faster the guy was straight and very easy to understand him I don't have to much time to describe everything
I have been using ID. Me for a number of years. It has never failed, and is very fast and easy to use. I highly recommend it.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members