About the Business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers. The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
I'm 85 years old and find it hard to to operate the computer to a degree of experience, find it hard to take selfie or to download pics or documents and when i went to UPS store, i had to get an employee to walk me through the process and when changing phone number it's hard to through all that process again
Good I felt positive in my decision that I have made. I love that I could understand everything it made this process much easier for me.
Muy buen trato gracias por ayudarme a solucionar el problemas con mis documentos Dios los bendiga.@@$&@@@#&!@@&&&@&@&@&@&@&@&@&@&@&@&@&@&@&@&@&@&@&
Fue bastante buena los agentes te tratan super bien la recomiendo al 100%son bien pacientes los agentes y si no sabes ablar inglés te te buscan un ajente al español
I am still having account issues, due to my new leal name This was my old personal email- *******@hotmail. Com This is my new personal email- kena. *******@students. Svcc. Edu My old name was Kena Rivera My new name is Kena Rivera Ayala I have a LPN credential verified, but my student credential from Sauk Valley Community College is failed due to my new information or something else.
Bueno la experiencia que tuve fue muy buena, el agente que me atendió fue muy amable y me brindó mucha confianza en toda la videollamada muchas gracias.
First time to use this. I followed the instructions. I provided all the information needed. Taking a selfie and pictures of my ID went very well.
Fue muy buena la atencion tanto en verificación de datos como en video llamada. Me parece una empresa muy buena y segura para q no haya ningún tipo de fraude.
Excelente servicio, estoy muy satisfecho, me ayudó mucho Muy confiable, las personas que me tomaron la video llamada son muy amables.
It was a tuff experience but should be worth while. Some of it was for me and some was not so difficult. I'm not as good on the phone as some people are.
I recently used ID. Me to verify my identity for a government service and was impressed by how smooth the entire process was. The platform is secure, user-friendly, and provides clear step-by-step guidance. The video chat feature was also quick and efficient. ID. Me gives full control over personal information, which is a major advantage in today's digital world. Highly recommend this service for anyone needing fast and reliable identity verification.
The sign-up process is intimidating at first, but it is well explained step-by-step and before you know it, you're done.
This process works well if you have time to wait for a call and if both your phone and computer are on the right settings. The phone has to allow ID. Me access to your camera, the computer has to allow access to camera and microphone
I was shock that the process went so well. I completed the process quicky and accurately. The whole process took less than 15 minutes.
It was Easy to access to my information. I have my id and password saved in the pc. And make it faster, 30 seconds.
Assez content de pouvoir passer un appel vidéo avec eu j'étais extrêmement à l'aise franchement c'est facile de communiquer avec les agents de tel expériences Je vous remercie encore une fois
This tax year was easier to file compared to previous years due to the program being simpler and user friendly. The only process that takes more time is setting up the identity verification, but it has guidance to prompt you along the way.
Everything was a click of a button I been using this platform since I been doing business with my tax and etc
Once I took the time and relax, It was straight forward! Also, asking if I needed help from employees of the Dept. Of Labor. I'll try to do it myself! If I get lost or confuse, I simply ask for help.
Be prepared for an ordeal that can last hours or days if your documents csn be verified during the initial upload.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members