About the Business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers. The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
The ID. Me process was unusually interesting and a great process! I would recommend using ID. Me to others. The procedures were safe and very thorough. Easy to maneuver.
This system is do easy and steps are easy to follow. Information is always available yo help even if you get lost like me. Lol
NOT EASY to fill the questions. USE 7&8 grade English vocabulary that it would be easier to digest the questions. Do not use idioms that means different things to people.
Extremely user friendly process and the agent verification was easy and you were walked through any technical issues that occurred like my camera and microphone setting. You do not have to be an expert in technology to use ID. Me.
Okay. Wasn't hard or easy to set up. Process was fairly simple. See how easy it is to submit payments today.
I was apprehensive due the multi-step process to get an account set up and then verifying my identity.
Once I had set up an account, the process was very fluid, moving smoothly from step to step.
Quite impressive, actually. No latency and clear directions. Recommend you use the Google or Bing browser. The setup application does not appear to work with Firefox. This had me frustrated for several minutes.
Fue una experiencia muy buena porque son muy amables me atendieron muy pronto a mi video llamada tienen mucha paciencia para poder explicar y preguntar
I decided to use ID. Me to set up an account in order to access tax information in a safe and secure manner. I found the process to be easy and safe. It gives me a one sign in method to use where I can access many government systems quickly.
Fue una experiencia mui. Bonita segui toda las instrucciones y espero tener la oportunidad de seguir usando todo sus argumentos para entender masy más
VA inquiries that provides support for any claims for me as a veteran since October 1,1995. Finally, I thought of the benefits that I had I should receive accordingly.
It were easy to set up account, but it where difficult for me to do the selfish but I was able to do the video and it were easy to finish the rest
Horrid. Quirky software on even something as simple as an Apple 6e smart phone. Got lost in finding tabs and heaven only knows what else. Ironically, even though I got lost after gymnastics to get ID. Me's face recognition to work, I was admitted to the IRS site. Spooky and not confidence inspiring as more than a way to allow the government (over which I have absolutely no influence) to enrich ID. Me.
I felt more confident about signing with ID-me. It made me feel safe. Made my mind clear enough to be at calm. Thank you.
The process is easy to follow, only the necessary steps to accomplish the work. This is APP is new to me, need a testing to prove that the effectiveness and safe continuing to use the APP or other comments.
The process is as simple as it can be, and doesn't take long at all. Glad to now that I'd me is another safety measure to help keep my identity safe! Everyone that wants to keep there identity safe (and that should be everyone) should be running to join!
Was easy to use after I had to change the way I had to sign in on the VA website. Once I got the hang of what was asking for it went very well.
ID. Me worked fine 4/15/25. You need a scanner or scan app that places scan files onto your device.
ID. Me worked fine 4/15/25. You need a scanner or scan app that places scan files onto your device.
Amazingly delightful. Simple and quick yet detailed and safe feeling. I have some pretty horrific times on the phone trying to get someone e to help me with any thing@ the IRS the only thing I ever get is a headache.
The quick sign in process made it easier to access my irs and hhs accounts. And since id. Me works for nearly every government agency then linked all the profiles together as well. Thanks guys
The only problem I have with your service is everything I log in with my password it never recognizes it. I always have to put in a new password before I can get in
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members