ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers. The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Able to access what I need easily at any time without any problem. It assists me to know all things that I may need to know
Challenging but good, had trouble signing in and trouble with vetting process and had multiple accounts including a hacked email account, deleted vetted account accidentally, but got an additional email address and created a new account.
Registering my ID account was difficult. I had to retake my verification photo six or seven times and the system kept making me sign in and out to get my account to verify
Muy buena y segura muchas gracias por todo estoy agradecido de su comprensión y ayuda nuevamente muchas gracias
I'm 86 years old. Everyone needs validation in the uncertain times in which we're living. I try to protect myself.
Easy to the point. I've always wanted to be on par with the ever changing rules and laws plus TAX STUFF CAN Be hard to figure out with out proper information and yall provide all this in one easy login and im greatful
I thought it was hard to do, but easy than I thought. Take video was difficult. Other wise a ok. I am 75 years old and I did it.
The ID. Me process was unusually interesting and a great process! I would recommend using ID. Me to others. The procedures were safe and very thorough. Easy to maneuver.
This system is do easy and steps are easy to follow. Information is always available yo help even if you get lost like me. Lol
NOT EASY to fill the questions. USE 7&8 grade English vocabulary that it would be easier to digest the questions. Do not use idioms that means different things to people.
Extremely user friendly process and the agent verification was easy and you were walked through any technical issues that occurred like my camera and microphone setting. You do not have to be an expert in technology to use ID. Me.
Okay. Wasn't hard or easy to set up. Process was fairly simple. See how easy it is to submit payments today.
I was apprehensive due the multi-step process to get an account set up and then verifying my identity.
Once I had set up an account, the process was very fluid, moving smoothly from step to step.
Quite impressive, actually. No latency and clear directions. Recommend you use the Google or Bing browser. The setup application does not appear to work with Firefox. This had me frustrated for several minutes.
Fue una experiencia muy buena porque son muy amables me atendieron muy pronto a mi video llamada tienen mucha paciencia para poder explicar y preguntar
I decided to use ID. Me to set up an account in order to access tax information in a safe and secure manner. I found the process to be easy and safe. It gives me a one sign in method to use where I can access many government systems quickly.
Fue una experiencia mui. Bonita segui toda las instrucciones y espero tener la oportunidad de seguir usando todo sus argumentos para entender masy más
VA inquiries that provides support for any claims for me as a veteran since October 1,1995. Finally, I thought of the benefits that I had I should receive accordingly.
It were easy to set up account, but it where difficult for me to do the selfish but I was able to do the video and it were easy to finish the rest
Horrid. Quirky software on even something as simple as an Apple 6e smart phone. Got lost in finding tabs and heaven only knows what else. Ironically, even though I got lost after gymnastics to get ID. Me's face recognition to work, I was admitted to the IRS site. Spooky and not confidence inspiring as more than a way to allow the government (over which I have absolutely no influence) to enrich ID. Me.
I felt more confident about signing with ID-me. It made me feel safe. Made my mind clear enough to be at calm. Thank you.
Answer: Hello! To reach a support associate at ID.me, please send an email to sj.support@id.me. We are happy to help.
Answer: Hello! Please see the below linked article, as well as our website, to learn more about ID.me! https://help.id.me/hc/en-us/articles/201904874-Who-is-ID-me- https://www.id.me/
Answer: Hello Ralph! ID.me's role is limited to the identity verification process for the IRS. For assistance in verifying your identity for the IRS, please email our team at sj.support@id.me. We look forward to hearing from you! -ID.me Social Response Team
Answer: Hello! We sincerely apologize for this frustrating experience. We are happy to help. Please send an email to sj.support@id.me for assistance.
Answer: Hello Justin! For information on your IRS verification, please email our team at sj.support@id.me. Thank you! -Olivia, ID.me
Answer: Hello Casey! Thank you for your feedback, it is sincerely appreciated. For assistance with your account or verification, please contact us via email at sj.support@id.me. -ID.me Social Response Team
Answer: Hello! If you require assistance with completing your ID.me verification for your state unemployment organization, please reach out to us at sj.support@id.me. We are happy to help.
Answer: Hello! ID.me representatives are available to assist you with any account or verification issue you may be experiencing, 24/7. Please reach out to our team at sj.support@id.me for help. Additionally, please see the below linked article for information regarding data security and ID.me. https://help.id.me/hc/en-us/articles/360017705294-Is-my-information-secure-
Answer: Hello! We are happy to assist you with any difficulty you may be experiencing with your ID.me account or verification. Please send an email to sj.support@id.me for help.
Answer: Hello! We are happy to look into this for you. Please send us an email at sj.support@id.me.