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ID.meReviews 30,436

4.1
id.me
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About the Business

ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers. The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.


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ID.me Reviews Summary

The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.

This summary is generated by AI, based on text from customer reviews

service
1,370
value
1,116
shipping
611
returns
601
quality
1,095
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North Carolina
1 review
0 helpful votes
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Great Experience
April 28, 2025

Able to access what I need easily at any time without any problem. It assists me to know all things that I may need to know

Date of experience: April 18, 2025
Washington
1 review
0 helpful votes
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Experience with ID. Me
April 28, 2025

Challenging but good, had trouble signing in and trouble with vetting process and had multiple accounts including a hacked email account, deleted vetted account accidentally, but got an additional email address and created a new account.

Date of experience: April 17, 2025
South Carolina
1 review
0 helpful votes
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Unfriendly
April 28, 2025

Registering my ID account was difficult. I had to retake my verification photo six or seven times and the system kept making me sign in and out to get my account to verify

Date of experience: April 18, 2025
Washington
1 review
0 helpful votes
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Pablo Díaz medina
April 28, 2025

Muy buena y segura muchas gracias por todo estoy agradecido de su comprensión y ayuda nuevamente muchas gracias

Date of experience: April 18, 2025
Illinois
1 review
0 helpful votes
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Easy to understand
April 28, 2025

I'm 86 years old. Everyone needs validation in the uncertain times in which we're living. I try to protect myself.

Date of experience: April 18, 2025
Texas
1 review
0 helpful votes
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GREAT! Easy process.
April 28, 2025

Easy to the point. I've always wanted to be on par with the ever changing rules and laws plus TAX STUFF CAN Be hard to figure out with out proper information and yall provide all this in one easy login and im greatful

Date of experience: April 18, 2025
California
1 review
0 helpful votes
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Very good.
April 28, 2025

I thought it was hard to do, but easy than I thought. Take video was difficult. Other wise a ok. I am 75 years old and I did it.

Date of experience: April 18, 2025
Ohio
1 review
0 helpful votes
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A Great Process
April 28, 2025

The ID. Me process was unusually interesting and a great process! I would recommend using ID. Me to others. The procedures were safe and very thorough. Easy to maneuver.

Date of experience: April 18, 2025
Virginia
2 reviews
0 helpful votes
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Awesome uses ever!
April 28, 2025

This system is do easy and steps are easy to follow. Information is always available yo help even if you get lost like me. Lol

Date of experience: April 18, 2025
Illinois
1 review
0 helpful votes
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ID. Me i am part of you NOW!
April 28, 2025

NOT EASY to fill the questions. USE 7&8 grade English vocabulary that it would be easier to digest the questions. Do not use idioms that means different things to people.

Date of experience: April 18, 2025
Illinois
1 review
0 helpful votes
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Highly recommend ID. Me
April 28, 2025

Extremely user friendly process and the agent verification was easy and you were walked through any technical issues that occurred like my camera and microphone setting. You do not have to be an expert in technology to use ID. Me.

Date of experience: April 17, 2025
Texas
1 review
0 helpful votes
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Set up and functional
April 28, 2025

Okay. Wasn't hard or easy to set up. Process was fairly simple. See how easy it is to submit payments today.

Date of experience: April 18, 2025
New Hampshire
1 review
0 helpful votes
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I was apprehensive due the multi-step process to get an account set up and then verifying my identity.
Once I had set up an account, the process was very fluid, moving smoothly from step to step.
Quite impressive, actually. No latency and clear directions. Recommend you use the Google or Bing browser. The setup application does not appear to work with Firefox. This had me frustrated for several minutes.

Date of experience: April 18, 2025
Minnesota
1 review
0 helpful votes
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Exelente servicio
April 28, 2025

Fue una experiencia muy buena porque son muy amables me atendieron muy pronto a mi video llamada tienen mucha paciencia para poder explicar y preguntar

Date of experience: April 18, 2025
North Carolina
1 review
0 helpful votes
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Is ID. Me right for me
April 28, 2025

I decided to use ID. Me to set up an account in order to access tax information in a safe and secure manner. I found the process to be easy and safe. It gives me a one sign in method to use where I can access many government systems quickly.

Date of experience: April 18, 2025
Georgia
1 review
0 helpful votes
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Gracias por el apoyo 💚
April 28, 2025

Fue una experiencia mui. Bonita segui toda las instrucciones y espero tener la oportunidad de seguir usando todo sus argumentos para entender masy más

Date of experience: April 18, 2025
Guam
1 review
0 helpful votes
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Excellent information
April 28, 2025

VA inquiries that provides support for any claims for me as a veteran since October 1,1995. Finally, I thought of the benefits that I had I should receive accordingly.

Date of experience: April 18, 2025
California
1 review
0 helpful votes
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Keeping your identity safe
April 28, 2025

It were easy to set up account, but it where difficult for me to do the selfish but I was able to do the video and it were easy to finish the rest

Date of experience: April 18, 2025
Virginia
1 review
0 helpful votes
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Horrid. Quirky software on even something as simple as an Apple 6e smart phone. Got lost in finding tabs and heaven only knows what else. Ironically, even though I got lost after gymnastics to get ID. Me's face recognition to work, I was admitted to the IRS site. Spooky and not confidence inspiring as more than a way to allow the government (over which I have absolutely no influence) to enrich ID. Me.

Date of experience: April 18, 2025
Arizona
1 review
0 helpful votes
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I felt more confident about signing with ID-me. It made me feel safe. Made my mind clear enough to be at calm. Thank you.

Date of experience: April 17, 2025