About the Business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers. The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Ms Zina helped walk me through getting the video call to work and helping me with my information to finish my startup of the id. Me account.
It was a very easy and simple process. Customer Service was very clear in speaking and in her directions through out the process. The customer service representative was very friendly and her energy put my mind at ease during the process. I would refer anyone that I know and or don't know to make an account via this website so that your mind is at peace during the process of filing taxes.
If your phone # had a previous owner expect to do a video chat to show the same documents you uploaded but live
Great and I refer everyone to use it it's safe and trust worthy great and I refer. Everyone yo use it it's easy and safe
The beginning I thought it would be a piece of cake and Edith roo?! Once, you have been through the id. Me experience it gets better in time
My experience with ID me was efficient and seamless. It saved me a lot of time. I was able to use it with just my cell phone and needed no extra devices to complete the process.
I found I'd me to be very easy and interesting I didn't understand it in the beginning but the agent was very helpful
I was helped with the problem that I had. They knew what they were talking about. They were very patient.
It was very difficult for me to set up my account. I am not sure how or when to use the account. If I need to use I sure I will be frustrated again.
I couldn't retrieve my IP PIN # do to not being able to enter my correct address/current and was unable to change the address online with the IRS. Gov after verifying the information on a video call with ID/ME
I was surprised to be on a video call with an administrator so soon. The process wasn't long at all. Everything took place the exact time that was mentioned.
It was fast and they answered your email in 48 hours or less and you can speak with a live agent…the verified my documents and they gave me the green light…
Excelente 👌 la atención están muy organizados me gustó la experiencia de verdad buena la atención todo Excelente le doy un 100 puntos de verda qué son muy amables muchas gracias bendiciones!
It was lovely i respected how they took the time with me to help verifiying my self to help me with my problems and they made it so easy and it only took a few questions and i was on my way
ID. Me allows fast secure access to key government sites - I use it to ensure more secure access and ask my friends to use it for their own communications as well.
I discovered a tax liability while preparing my tax returns the weekend before their due date, and was able to go online and (using ID. Me) pay off the deficiency /on a Saturday) before I completed the returns. I didn't need to send a check through the mail and chance having it stolen or compromised.
Great service jdjdjjdhsjsjskowjdbdhshskfnfnwjjdjdjdkskdbnfkfkfjejdjfjkfkfjwndjfijensjdifjsnskofkejsjdkfkjdjejsidkfjfjjsjdjsjdjdkkfofkdnsndjfkkfndnsjdjkf
Be sure to have all necessary paperwork at hand, and also your mobile phone. The face-to-face review at the end of the process was done by a very competent young lady who put me at ease.
Muy confiable para futuras experiencias en los EEUU, muy puntuales y experiencias unicas estaré recomendado a mis amigos
I couldn't create a my Ssa account due to a Ssa error. My id couldn't be verified. I finally tried id me and bam! My account is created and now a disabled senior can do business with ssa from home!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members