About the Business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers. The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
I got through the application process for my identity to be verified. I uploaded everything BUT received a "403 forbidden " error. I attempted to login & move past the error code but was unable to advance. Everything I did produced the same error code. I attempted to locate a contact us number. No luck. In the meantime I received an email saying my id had been successfully verified. It also had links to get into the system I was getting verified to use. I entered my login information got to select what I wanted to do and it wanted me to go through the verification process AGAIN! I decided it wasn't worth the frustration & quit before doing what I needed to do!
Everything went well to sign up for me for the firsttime. I recommend for anyone who wants to use it next time. Thank you anytime.
Super easy, except this site I can't think of 100 characters or more. I what more do you want me to say! I enjoyed the experience! Thank you
The process to collect documents for self identification, ultimately is thorough, but options are defined in a piecemeal way. Perhaps, a full list of all the types of ID documents pertinent to a person's circumstance, would be most efficient. (Regarding the time used to select appropriate choices in a 'if this - than that' manner of moving forward in the set up. But ultimately it seems thorough and expect it to be helpful for secure ID verification needs.
Instructions were easy to follow. Agent was professional and help me get everything taken care of. Have the physical documents ready. You will need two verifications. I used my state issued ID and social security card.
4/14/25 mid-day tried Self method 1st. My Moto G (2021) Android phone took and uploaded my drvr licence pics front & back fine. But did not allow my selfie pic due to not proper "motion photography" technology. Tried 3-4x until finally recd message "... reached limit of attempts". So switched to Video online method. Did find the session did show my uploaded drivers license pics were recd. The video part went fine with only a few minutes wait. Agent was friendly, patient, and explained well how to position my driver licence and passport so he could see them thru my laptop's camera. Received several subsequent IRS ID. Me emails for each step. My Signin worked and was able to finally get a ID-PIN for filing my 2024 tax return. Took ~40 minutes when expected much less time. So recommend ID. Me process allow less stringent phone Selfie technology and/or provide some technical help suggestions vs just "Could not load picture. Motion technology... etc.". Was frustrating not knowing why and having to wait so long to get message "... reached limit of Selfie attempts.". Paraphrasing the messages.
Muy profesionales. Muy seguros y confiables. Me encantó la atención y la rapidez de su personal. No hablo inglés y enseguida me comunicaron con alguien que hablara español que pudiera atenderme. Gracias buen equipo de trabajo
Nice Job, No Concerns!
Very Secure, no worries. Document loading was a breeze with a smartphone. Confirmation was quick and easy after the process was done. Video Call wait time was minimal.
Good Process, Highly Recommend! Without Worry
Took me about 5 minutes to set up. Needed to fill in my information upload my drivers license and submit my information. Also did a face scan so it would match my drivers license picture to verify it was me.
Easy to use and upload documents. I was amazed how easy it was. I would encourage anyone to use ID Me.
Very straight forward process. Very high tech with great security options to protect your account. I feel secure my data and account is protected.
Muy satisfecho, entendí perfectamente los procedimientos de los requisitos que me solicitaron y los agentes muy amables.
They're helpful throughout the approval process. IRS Agent was helpful. We'll keep working together to make this even easier.
A site that does what it promises. I didn't have a major battle to accomplish something that should be simple and easy.
It was a little cumbersome. I was somewhat surprised that I need my social security card. It didn't normally use it at all. Since I am 81 years old, my card was old too. I thought the interviewer might give me a hard time, but she was fine.
I like it... they got the job done... I'm really thankful for the help and assistance... for me to be able to get all tax things took care of... I can now. Get the payments I have took care of. It's a relief... now Im glad they where able to assist me in getting things right
Keep up the good work for the less privileged English is my third language please please please continue to do the good work phone contacts very very very difficult one has to wait for ages
The service is very fast, they are very human, they are very understanding, I was very happy to be registered on this page
Proof of who I am. My identifications name date of birth and social I use for my personal resources. No copy of the conversation or record was given to me just my acknowledgement, those are kept in that field of office.
I don't really have much experience with the IRS as far as all of the burden they carry. As a taxpayer i am in the positive as far as money is concerned over the course of my life up to this point. I hope my future income increases so my contribution may be more beneficial to the people of this nation in the future. I apologize for any disruption as i am still learning to be less intraverted and more introverted in my conversational assessments. Sometimes my frustrations get in the way of productive processes. I am coming to the realization of mood swings. I may be going through menopause. Lol. ID. Me did a fine job. Thank-you
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members