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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I have been having a problem for weeks and I cannot get a person to respond. Everything is an automated response that has been unhelpful. This is completely unacceptable. Someone needs to be accountable for the customers having difficulty especially when this is used for employment and unemployment.
This was my 2nd attempt - first attempt a week ago, the app hung.
Much better and cleaner this week. Be careful with the Yes / No answer... the app seems very sensitive. For Yes hit the very upper part of the bar - I touched the middle and got an error. I think the app needs a little tweaking. Overall it was easy to navigate and provide and submit what was requested.
Setting up the ID me account was quick and easy, only took me like 5 minutes.
Great, professional and very friendly staff. Video call was simple as could be als!
We have used id.me since the beginning to fight the possibility if being victims of fraud. The old system was easy to use and very straight forward. The new system website is not user friendly and I could not get it to work. Despite the fact that it stated it opened multiple browser tabs for data entry, it never did. I even made sure I was using a recommended browser. I had to use a chat agent to get everything strsightened out. The web software is apparently using old cached data instead of the newest data entered in input fields. The cache must be cleared to get fresh information in. In short, the web software needs a lot more testing before the developer gets paid.
ID.me was easy to use. Organized and efficient. I feel my private information is safe and secure with ID.me.
Had an issue with a duplicate account that prevented me from verifying my identity.
Was able to verify successfully and remove the duplicate account within 24 hours thanks to help/support center.
Simple and easy experience. Made it easy to verify my ID.
My experience was unsure at first until She informed me that I'm doing well just follow the instructions and it was easy after that. Thank you
It went well until I had to take a picture of my drivers license. I took a picture of the front and back of my drivers license. Both times it said something was wrong, but it didn't tell me what the problem was. I decided to use my passport instead of the drivers license, that went well and didn't have to retake the passport picture.
Discouraged. If IRS and other government agencies want its citizens to use ID.me it must be easier to comply and speed up response time. Takes way too long to sign up/in. A telephone call is a lot easier and faster.
I feel under reliable protection. Service good organized. Simple explanation Thank you..
Was very confused as to what to do or navigate the website. I'm elderly and it needs to focus on knowing that elderly don't have the knowledge of computers. I finally sat down an it took 3 hours to figure it out. Very frustrated.
Although it takes a while and a lot of verification process, I think it was for the best for the overall protection of vital information.
Self service option was confusing and I could not complete verification. However, video chat was quick and easy. Service rep was pleasant and courteous.
Excellent very practical and trustworthy experience. Inspire confidence and security.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members