On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It was quick and easy. Very user friendly. Thank you.
Very good and very satisfied and quick everything was smooth
There was no upfront explanation that ID.me was not part of the IRS, or US government. At one point in the process I was concerned that I had unwittingly become a victim of a scam to steal my identity. The MFA was complicated, confusing and did not work properly for me.
Very easy to use and safe and secure for your personal safety great application
A biometric face scan is a Complete Invasion of my privacy. It's impossible to login to the IRS now due to this garbage program.
This was very good because the personal stuff are excellent
I had never heard of this before, but I am a student and any financial discount is appreciated. So I figured it was worth trying, and I was surprised that the site really did work, and I received a good discount that was well worth the time that it took to complete the application process. I estimate it took between 10-15 minutes, and for the discount I received it was definitely worth that time. I make less than the discount amount for an hour's worth of work with my job. So taking 10-15 minutes of my time to get $56+ off of my total was definitely worth it for my tight budget. I suggest submitting this application on a real computer not a mobile device because it requires a good amount of data to process through the website. I do not think it would have worked on my phone, and it would have timed out.
Kathryn was extremely helpful and professional and productive overall the Best experience I've had this far with verifying me
My drivers license is expired and has been for a long time because I can't drive due to the medication I take for my disability. I went to renew it because of ID.me and I have to have a birth certificate. I don't have a birth certificate. So I sent ID.me my: social security card, tax returns, military ID, utility bill, cell phone records, Wi-Fi account. Still ID.me wont confirm my identity. ID.me is just a big bully that keeps me locked out of my accounts. We need to file a class action lawsuit against them. It would be bigger than the 3M case.
Everything was streamlined, efficient, and quick to process. Anyone with a minimal to moderate understanding of technology could use it.
First time ever it was easy, simple and worked. It previously was the most negative computer network experience I've ever had until using id.me there's obviously a problem when it requires five different points of access at least one of them works great.
It's taking me too long to set this up I'm retired so I'm not employed and to me it's not easy setting up id.me.but I will not quit until it is done.
Well everything went well quick and easy. Now I can finally get some answers for the IRS about my income tax return
I have a problem with my state needing to implement a 3rd party company because of "FRAUD?" to identify me! My REAL ID was in place but my Social Security #, address of 20+ years & home phone number is not enough? We as a nation are already in deep TROUBLE, the laws of our LAND are a joke! Our NATION has already been overtaken & it seems people are afraid to speak up after the real criminals are running the country!
The Whole log in process needs simplification for new/old veterans to get enrolled in ehealth
I was taken aback at first when I was asked to verify my identity but once I clicked on the link it was super easy and fast - took me about 5 minutes. I was comforted to know the state is now using this to verify so that less people can steal our identity
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members