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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I use ID.me to communicate with my health team at the VA. When it works, it's great. However, my account was suspended for no apparent reason and took months to resolve. ID.me needs to improve their customer service drastically. Otherwise, a better authentication service will rise to the top.
I felt at ease knowing my information was secure and that the person helping me was keeping my information safe. Fast and easy to complete!
Really helpful in helping me get my refund very nice understanding
The agent that serve me was nice and professional,
I was kind of having a hard time signing in but overall it was good, it is a great idea of protecting our identity from identity theft and fraud. Thank you for doing that.
The website was easy to use, simple, secure and relatively quick. It is very helpful to be able to go find your personal information so easily, instead of jumping through hoops on other people's software.
It was surprisingly easy to prove my ID. We're never know when do we need to prove who we are during an official business.
I needed to use it to access IRS.gov and it was super easy and didn't give me any issues at all. I've also used it in the past to verify my status as a healthcare professional to get discounts from online retailers and it's been great for that
Outstanding customer service provided by the agent
Got a video chat to verify face recognition. Agent said there is a problem with paper work I think? Said he was sending an e-mail. E-mail link says E324 error after initial name verification. Call number provided never answers. USELESS! Can't get a claim in. Nobody to talk to.
The whole process was long and tedious. Too many screens and verifications required. In the end all I got was an error message!
It was okay until you reach the provide selfie and photos of driver's license. That was to complicated for me at age 67.
I needed to verify my identity with ID.me, from start to finish it took maybe 6 minutes.
Very quick, very professional, very secure.
Very fast helpful and professional I talked to the agent showed my information on the video call so I know that my information is secure
My experience was annoying and frustrating because the computer couldn't resolve my problem it only gave me a list of things to do but none of it worked
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members