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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Establishing an account was simple and easy. The entire process took less than five minutes.
I felt the process was straightforward, but I feel for those individuals that would have a problem with the narrative information that's given... In times of stress, this process could be very emotional for those who are trying to utilize the system to receive benefits... The Human touch is still needed as an alternative!
The staff was very helpful, and helped me along the way.
Awesome. Fast and easy. Wish I did it faster I could have gotten my stimulus check.
Everything went without a hitch. My name has been legally changed since my time in the military and that wasn't even an issue!
I was impressed with the whole experience.
Fast fun and easy and is very safe and would recommend it to all my friends.
Was good and grateful time and good job with this project and I hope you have enjoyed the experience
The website is confusing as well as the navigation.
I would benefit greatly if they would have videos as to how this works
It was a very hard process to verify your Identity but it what it is.
The process was really secure. Get all the info and Doc in the right order and processed was easy. I felt comfortable with everything
Learning more for me to being a new in this kind of business. Thank you so much
It took me a half hour trying to upload, go back, show back, gave me a headache. I doubt the average Joe would ever make it to the excellent video person.
It was easy to enroll and get verified. I like the assess to government documents
After uploading required documents, the representitive handled my case very quickly and professionally. Start to finish, verifying my ID.me took less than 10 minutes!
Great job thank you keep up the good work have a great day
I found the proccess lenthy requiring all the i's two be dotted and all the T's two be crossed however the journey is worth the effourt identiy theft and fraud ect a real danger dont let it happen two you compleat your ID.Me application twoday...
The site wouldn't validate my cell phone number for authentication. The virtual assistant couldn't help resolve the problem. I had to go to our department of labor's physical location in order to rectify the problem.
Excellent professional service outstanding great fast simple easy
My experience was a very good experience with the ID.me app
Todo bien.
Ahora necesito mi PIN, no puedo obtenerlo.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members