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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I think the employee was very professional and very peaceful. She took care of everything quickly.
My experience was very well informed, the process was done in a timely manner
It was a simple and easy process. Just answer a few question. Take a picture of your is if you have a smartphone, submit and wait to see if the is is accepted.
My general experience was basically good.
There was a problem when the steps came to me needing to scan the front and back of my government identification card. At first I had to switch between tabs to try and finesse this, and this ended up with me losing track of where I was. I had to start over. At that point, I was able to successfully scan both the front and back of my identification card. However, the computer initially interpreted my data in a strange way, conflating words and adding on letters and numbers that were unnecessary, completely missing others. This led to me initially being rejected for verifying my identification. So I had to enter the editing process and manually correct everything that apparently scanned wrong. Then finally after all of that, I was able to confirm my identity from the card, and I was brought into an extremely short chat with a clerk online, who took care of the rest.
Overall, the process worked, but it was not as problem-free as may be suggested. You definitely need a smartphone with you and high capacity Internet service. Those who do not or whose computer/keyboard skill is minimal, will likely have problems.
I found ID.me complex and confusing with blind alleys, requiring several tries and several hours to complete, especially the verification process, which involves multiple high-tech devices...not all of which I have. In the end, ID.me failed to get me to the IRS account I needed to access. The video chat agent was good. That was the only good thing about the ID.me experience.
I put in all my information but they never followed up with verification of my employment. I am self employed but I own a company that is registered with the State of Wisconsin as an LLC.
I am bery hesitant with all the scam going on but with ID.me it gives me a peace of mind. It is safe and reliable also it made travel smooth & fast for berifications.
Roy, I can't log into my account. I've tried to remove the D me through authentication, but my new phone number is associated with my account; the old number is not. The fact that the previous number is still listed on the account is the only thing stopping me. Would you be willing to help me remotely so I can log back into my account without your ID blocking it? Until you do a remote session, there is not much to discuss. I've asked more than 100 times, and each time you refused to take my ID off of my IRS account, I had to file a report.
I possess my social security card and driver's license I am prepared with all necessary identification, including my driver's license, social security card, and passport. I need you to direct me to leadership if you are unable to help since I don't have time to keep sending the same message in the same email repeatedly. I might have to file a fraud report in this case, and Inspector Gereanl can help. I previously spoke with a rude man, and I have no interest in sparring with anyone at your company.
No Roy is a freakning fake person who does not have the brain to think so it spits out the answer you never asked. This is horrible. Please file a complaint on the company as well as with the Attorney General's office. This is not good for the citizens. Id Me is a hot mess.
Account suspended without a reason. THEY DONT HAVE A HELP DESK PHONE NUMBER. Numerous emails to resolve went unanswered I can't believe the IRS picked them when they don't offer customer service to resolve problems.
Had problems excepting picture up loads.Had to re inter a couple of times before it was excepted.
It was so easy to use,it guided me with ease. I really am happy to get to use this app.
Fast easy simple and legit. The process was one of the quickest to do and it was fast and accurate. It is the gov site.
The steps in the process could be explained so you know what to expect. It was easy & is to protect your identity when needing to contact an agency that handles sensitive information.
The ID person refused to input my real name as it is on the California drivers license. This locked me out of the claim application. This is a horrid mistake that has cost me greatly.
Simple and easy instructions.
Only thing is I can't figure out how to print the paperwork I need
Fast and good service. They very friendly and nice. I like the security, that keep my info safe!
Needs to be shut down. Now 50 words need to be filled, but more fluff won't make the truth be any easier to understand. Destroy this project.
All messed up. Wrong name on my registration application looks good and right...but sign in to IRS gives wrong name
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members