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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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The information in my ID.me profile must be updated/corrected
Every went very smoothly and I was able to download the information I needed very quickly and accurately.
Input process was easy to follow and quick. Results were immediate and accurate. Well done ID.me.
This process is clearly instructed, so easy to follow. Process is quick and there is the option to delete our important details after use/verification is accomplished. This seem very important option for the public.
It's great only problem is when your using your phone it frequently starts you all over and and the volume turns down while on call with an agent but other the that its great
Muy segura mi experiencia y muy buena la recomiendo, primer vez que la uso
It's was good they help me a lot getting stuff that needed
My overall experience was amazing. The agent that I got was quick, simple and strike to the point and very nice And professional period
ID me does have option or direction to obtain transcript for a
Deceased. I have been recorded form
56 on file
Super quick and easy. Just answer a few questions and you are good to go.
My experience with the unemployment went well it was good everything looks like it will go through so far with so well let's just see how it go
The verification process was user-friendly and straightforward. Clear instructions made the complex task easy to complete.
Have to reset every time. Then when I save the new pw and try to log in anew, I get rejected. Once in its a good thing.
Muy buen servicio y quede muy contento y agradecido
Directions were inadequate and vague, particulary for new grant recipients and organizations. Clearly written by insiders who already know the system, and heavily reliant on smart phone expertise not shared by many potential users of the system. Includes some unintentional roadblocks for many applicants, either unknown or deemed unimportant by the authors of the directions. ID.me should be seen as a possitive, a protection from unknown security risks. For some, the poorly described, and executed, application process seems more of a hindrance than a help. I fear many will find it another government imposed hassle rather than something to truly protect their interests.
Fast, professional, and worth the time. I hate I have to do it but love what you doing.
Taking a picture of a drivers license, and a Social Security card to me and transferring it through video, is unsecure. Whether they say it's secure or not. Too much opportunity to be stolen. Third party operation. There are other ways for identifying an individual.
Complicated but successful. I was able to locate the information that I needed.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members