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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Technically it went well, but I had a question and they closed the session with zero opportunity for interaction.
That I am expected to have very sophisticated technology setup just to firmly establish my identity and deal with government agencies means that those with even less technology or savviness are surely simply disenfranchised. After I already presented my current passport and another doc., I was forced to endure a long wait and a tedious exercise in demonstrating that I am "real" and the passport is "real". I would rather embrace the very slim odds of an identity impersonator being afoot after first level of verification than endure the long tedious REPETITION assigned by the ugly ID.me process.
It is the best website to use for ssi people you know, I would rate this a 10/10 :)
Very pleasant and pleasurable very fine easy going great knowledgeable agent would do it again thank you very much God bless
Takes to long verification codes are way to much to get an agent that u know nothing about. Yet you produce your private n personal info and you don't know where it's going or what else it's used for.
The smarphone video verification felt intrusive and took 5 attempts to work properly. Wouldn't use it again, but the IRS website requires it over other more traditional verification methods.
I was a little frustrated because of how technically challenged I am but I hung in there and figured ID.me out. For years if I struggled with technology and would quit. Just follow the direction they give you!
Fue algo muy rápido y seguro todo bien especificado y pude confiar en la persona que me ayudo
My experience was good and the service was awesome and everything was excellent and the experience so good
I used ID.me and highly recommend it for anyone who needs this service. It's professional, quick and easy to use!
Easiest, simple site to navigate. In. Done. Out. No hassle.
It was very easy and the person I talked with was very nice and helpful
Since I'm not a Veteran, but my husband is, I qualify for his perks and was able to sign myself up with ID.me and use it for discounts to surprise my husband with a large gift all while receiving his discount!
Good good. Good good good good good good good good good good
I've been waiting since August 13th for a check. I have done everything that you have asked. I have filled out everything that you have asand I am still as of September 13th 13th I'm still waiting.
My experience was horrible. I have been out of my own id.me account for 9 months now. I have been attempting to correct the issue with no concrete results. I don't get to speak to a live person, the responses I do get back are useless, and far in-between. I was told I could or should be able to verify myself in person, but there was no option for me to select to do so. The site still wanted me to verify online just to get that information and that was the issue. I could not verify online.
The process was extremely easy to follow and efficient.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members