On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I started my verifying process with login.gov at first. I tried so many times to get verified using my driver's license but i could not get past the part where they wanted to send me a code to my old phone number that was no longer in service. So, i went to ID.me. I did not understand the difference between login.gov or id.me until i called for help and got the understanding from a id.me representative. I was still at a block because id.me wanted to send me a code to my phone that was no longer in service. After getting the right information was able to ask for what i needed which was a video verification. Id.me is the only company that offers this service, and within 2 weeks i was able to get verified over the cam using my driver's license and a social security card, and my beautiful face, thank you for doing that. Since then, i have been able to get discounts, compensation claims, pay my taxes, look at my retirement, and everything the government has about me. Really good secure tool, I'm glad all these checks are in place, and happy that all these government institutions are at my fingertips.
My agent was nice. He was professional and I could tell he knows his job.
Poor to no connection with this service. The password system is unreliable and mostly unresponsive. I had to enter my name and password too many times.
Generally positive. Good use of font/text; mostly plain English, but some jargon still used. I rated 4stars only after my repeated attempts establish my profile and authentication options. Thankfully I was not blocked after multiple (3x) attempts to set up my preferred options.
Elements on the authentication screen are confusing. Once I make selection of user ID authentication method(s); there should be suppression or stronger differentiation between selected and in selection authentication options.
Great the person who help me he was very knowledgeable and make it easy to do the verification successfully because trying to file is no and easy task when you are no familiar with it
The ID.me experience is not the quickest but the best security I have encountered. When it comes to your taxes, a quick verification process is the last thing a taxpayer needs to be concerned with. So for me, I felt completely safe obtaining my information.
I was helped so quickly that I was shocked. I expected my experience to be like everyone else that I know but was in for a surprise. The best customer service I have had yet.
Was extremely easy fast and seemed to be very safe
I was having problems irs.gov and the issues circled back with id.me
It was very high technology for it's use in identifying a person to prevent fraudulent claims. On the civilian side of common community with moderate government interests. For myself I find it more challenging now for others trying to beat the system.
The whole sign-up process was extremely quick, and was able to verify my Identity with the ID that I actually have and use currently. All around easy and painless process. Highly recommend!
It was easy, fast, and efficient. I wish everything was that easy.
Fast, good, safe, easy, confidence, appropriate and very professional
Pretty hard to verify if you don't have your physical ID. I had to wait till it came in the mail. Even with mobile copy or the paper copy, I could not verify
Educational and learned a lot. How important my identity is.
The process was extremely easy to follow and the quickest 3 minutes to verify yourself. Two photos, a few clicks and your good to go.
Mission accomplished. Will be receiving a generous reduction on my Verizon cell phone bill...
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members