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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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This site should not have the power to investigate people's credit. Personal identity has nothing to do with credit. Additionally, this site should not have the ability to store one's information to be provided to outside sources for legal purposes. Again, that type of information has nothing to do with a person's banking. Hope I can get paid without using this site.
Fast, site easy to use. I needed to prescribe a medication and I felt confident doing so with the two step authentication process.
Tried opening a new claim since last week and for the past three days now. Dealing with the death of my sister, September 12,2023 at 6:13pm and trying to apply for jobs.
Easy and not confusing. The process was fairly quick,
I used ID.me to access a site with very personal information, and the process was extremely secure. I already had an account with ID.me, but I first uploaded front and back images of my driver's license and then was required to do a live video selfie. I was enormously satisfied with the entire experience because nobody (other than myself) would've been able to gain access to my account.
Outstanding help with what I needed. Positive help. Will come back again.
I ha d a goo experience was very easy to use and I didn't have any problems.
Without a smart phone and/or a computer with camera, this process seems impossible. Took almost an hour to jump through all the hoops to help a non-computer literate get person enrolled.
I was able to connect with a representative she was helpful and a delightful person to work with!
Everything was good fast easy and secure, the customer service team, i love their motivation
The app went smoothly with no problem at all, I would recommend ID to other individuals that's trying to verify the information so they can get special benefits to
Fast, easy and easy to understand. I d me gives you easy to understand directions
I needed to replace my social security card, it was a time-sensitive situation for a job. I was having issues logging into the social security site because of an address issue. I started to panic and did some research on what options were available to solve these issues and I ran across the ID.me login which I had no idea existed.The process to verify my identity was extremely easy. The agent I dealt with was professional,very pleasant and very friendly. The process took all of 5 minutes and I was able to log into the SSA site and resolve my issue. I'm incredibly grateful that this option exists and that the people running it took the time to make it as efficient and easy as it was. It is rare these days that a customer feels like they are cared about. I would say given the time this company took to set up their processes and ensure its execution definitely is a sign that they care about the satisfaction of the people who use their service, as well as have pride in what they do. Thank you for caring about what you do, it was a breath of fresh exoerience!
ID.me was faster, easier, and more reliable than SSA's login.gov process.
Very confusing. Too many requirements. Some things are hard to understand. Not simple at all.
Too complicated
I wanted to understand what my benefits were, and how I stood in the future. I was surprised to see how easy and simple it was to use the website. I found the information I was looking for easy and conveniently.
This was by far the worse experience ever. A full star is being generous if there was a half star option that's all this deserves. I created an account and still can't login after being verified what junk. Who wants so much security that you get locked out of your account and nobody after hour's to resolve an issue. This is crazy absolutely ridiculous. And the chat assistant is useless as basketball cleats. I have a problem that's not one of the options and it can't help me because it can't understand the issue I'm typing that I need to resolve. What a waste of time. Having that chat bot instead of an actual person is just a bad idea. You might as well hire an agent to answer phones that can barely speak or understand English I'd rather deal with that than that turd of an assistant. Sorry I'm just honest I don't sugar coat anything. I'm just aggravated all the time I spent and still can't log in. Unbelievable. Thank you for wasting my time I can't tell you how much I don't appreciate that. Idme needs to R.i.p. Rot in pieces. Wow what a huge hassle it's supposed to make it better but failed epically for me. You definitely dropped the ball coach
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members