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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Was a good customer services because I called late and you guys asked
I recently wanted to find out tax information with the IRS and I was having trouble getting the selfie video to except my video. I was redirected to Ms. Linda and she was professional and very kind. She needs a raise at her job. She was helpful and informative. She was the bee's knees. Thank you Ms Linda for making my day easier.
Sucked not easy to follow at all ur instructions sucked they were confusing n I still on the streets from hurricane n fla lost my home n have been trying all day to put a application n for assistance the directions were useless
I have thankful for all your help your the best very great service 100 percentage performance
I was very impressed with the combination of time-saving high tech with the patching-in when necessary of a live competent security specialist. Minor discrepancies between documents that would have tripped up a fully automated system were detected, but then cleared up quickly and easily when I was referred to the video interview.
Fast, secure, accurate I had Romany questions in my mind before I open this account I got all them answers when I find my account and all details
Awesome experience, the tech was very helpful. Super quick, simple and professional
I was happy to create account
Everything clear and understandable
Had software issues to due to misinformation zoom did not work properly connecting to my phone did not work either
I had my identity stolen and I was suspended, no matter what I did I couldn't keep an account each and everyone was suspended. I kept emailing to no avail. I'm grateful for a chance to prove myself. Thank you.
I attempted to use ID.me to regain access to my social security account what seems like about 2 years ago. I had such an awful and traumatic time that after a week i absolutely gave up. I was so frustrated that I just went without getting all of my things replaced for almost 2 years. (I had lost my wallet and each thing that needed to be replaced was contingent on another missing piece). Anyway. I decided to revisit this again today for whatever reason... I was done in less than 15 minutes. It was smooth, simple, straight forward and most importantly... Didn't make me feel like I was unintelligent. Thanks for taking the anguish out of this for me, ID.me!
My experience was directed with clear instructions and easy set up.
Website was absolutely user friendly. Information was very helpful
Although the process takes some time, but I am extremely satisfied being direct to ID.me to verify my identification so I can use My Social Security Account.
The procedures and processing took time but they were easy to follow.
The reply was quick and it kept on updating until I comleted all that was required.
The video call was friendly, efficient and done with care and not rushed. Overall, I am extremely satisfied.
Demasiado satisfecho con su trabajo en mi opinión quede muy contento con su desempeño
It was a tiny bit confusing to get logged in and password situated but the verification process was simple
Sent letter from chief of police about my retirement and it was rejected.
Great service very secure, lots of steps made me feel like my information is safe and secure
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members