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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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It is a bit confusing. There are a couple of phone numbers that can be called for assistance.
It took less than 5 minutes to complete the online information.
Way nice and fast and easy website better then dmv website its a mess dmv website and my work that i needed to get it done it fast and easy
I get an email saying the military is was verified but the app keeps telling me to sign in and verify after I have already gone through all the steps.
I needed my tax return transcript for my citizenship interview-the process was very fast,simple and easy.Thanks a lot!
Process with photo, and video selfie did not go well. I also try to use my account to sign into SSA and access was denied
The live photo was a hassle it kept making me do it over and over again I was frustrating
I needed to be verified to receive my teachers' discount. I was sent a link, from a Verizon rep. And it took about 2 minutes, from start to finish. I am now receiving a $25.00 discount, on my Verizon bill. The process was simple, and so fast.
It takes time to establish a person is telling the truth and, yes, documents are required as proof. Except, for that caveat, the actual procedure is painless and quick and professional and, yes, it is secure. I am very happy with their professional attitude and attention to detail to secure my information.
Gente muy profesional y con mucha experiencia.los numero 1.
It was a good experience, safe and effective.
Overall very satisfied.
SOY UNA CONTRIBUYENTE QUE UTILIZA DE FORMA ONLINE UNA CUENTA PARA TODOS SUS TRÁMITES CON LA IRS, ESTA FORMA ES SEGURA Y DINÁMICA, EDUCATIVA Y MUY SEGURA. LOS ALIENTO A ACCEDER A ELLO PARA SIMPLIFICAR EL PROCESO Y APRENDER CON TODO LO RELACIONADO A LOS IMPUESTOS.
I first used ID.Me to set up covid testing at non-VA sites to keep everything stored, secure, yet easy to get to and use. As a Veteran, it is nice having a quick and easy way to link my Veteran status to programs that value our business.
It was a good experience and easy everything was fast. The video call went well the lady that helped was very respectful and easy to talk to. I have nothing bad to say about this experience.
Long, slow, confusing. Back and forth between apps for reasons completely unclear to the user. They say that it is about a 5 to 10 minute process. I spent that much time three or four different times before it was completed.
It was awful. It took 2 weeks to get verified and I still have to wait a week to be approved.
There are a lot of steps to complete to verify your ID, but they are spelled out and I like going to one place where the directions are well worded. Better than trying to interpret each site's wording. Worked well with my older android phone, too.
Great I'd recommend for family and friends not long
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members