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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Got into my account and fixed what needed change.very satisfied
I love the way I was treat. Respect was my number priority when I talk to someone because they say:
RESPECT BEGETS RESPECT
Happy w/ the front register employee i forgot her name
I was asked to identify myself with Social Security and I had been having trouble with Social Security not being able to confirm my identity, I signed up for ID.me, completed the information and now I can access my Social Security account through ID.me easily. Great value
Very helpful, very understanding, very provide, really professional
Not hard to do anyone else can do this to it only take about five or ten minutes to get it done
Went though online verification process for new account on 8/30/23 with licenses, SSN, ph #, email and photo but site failed to verify me and suspended my account. Sent over half dozen requests for help to ID.me starting 8/30/23 but received no responses. Since IRS required me to use ID.me, I lost access to my IRS account for over two weeks. Contacted local IRS office and was told that they have no control or way to help and I would have to rely on ID.ME. Found Hq info on google but no phone # or other method to contact ID.me except through the same customer service link used previously. Received email from ID.ME around 9/16/23 stating that my account had been restored. Was then able to re-establish IRS account access. Over two weeks to get customer service with no communications from ID.ME is not customer service and is not acceptable fro handling access to important accounts such as IRS. Feedback through Google indicates numerous complaints about ID.ME and that IRS is canceliing their contract and going with Logon.gov-can't wait! This needs to change now!
It was a very easy and self explanatory, not difficult or long, at all. My only reservation is they ask for your full SS #, when they should only require your last four.
I watched every step under the guidance of family member's assistance
Extending their reach past asking for socials, addresses, multi step verification and fingerprints with facial biometrics to access my accounts that are protected with Id.me. More personal info is now on the internet to be stolen and/or sold.
My first experience was great and very simple I would recommend this website to others who are in with the irs
ID.me intertwined my information with my wife's information
- very frustrating
- it took 4-5 attempts to finally complete the process
- I miss the old system, username and password
- "sometimes an upgrade is a downgrade" applies here
Papers you asked for I had but because addresses weren't the same as my address now. They weren't accepted. Been trying to ID me since May or June.
My experience was excellent I absolutely have no complaints
All of the steps were easily guided, making it very easy
The identification process has been made so easy by IRS. Well done!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members