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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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The agent was professional and polite. In today's world-wide network of state trained / sponsored hackers, I think ID.me has been doing a great job in establishing identity. India's hackers are stealing identities and creating stories of identity exchanging and India based investigators are taking bribes and closing cases without any professionalism. Thank you!
I felt that since I am outside of the U.S. the process was a bit difficult. However, since I had all of the necessary documents, getting finished went pretty well using the live video chat
The experience validated my identity thoroughly, and yet was simple and fast.
It is easy to use. Once you log in and enter your information, it does exactly what it is supposed to do (given sharing permission)
Totally saved the day by verification steps and user friendly settings and verbiage.
I am a construction worker. I work well with others and to the best of my abilities. I have been doin construction
Well the instructions for it was easy and my sister was also assisting me with the login on the social security website and she had a little bit of trouble getting in. I also logged into it baby. I don't know like a year ago and it was really easy but y'all made some improvements over time so I might as well go ahead relog in and for me it worked on out
I needed a way to help myself and ID helped with that by making it convenient to take care of business from home.
It was an AWESOME EXPERIENCE, I'd never used Video Call before and I was lost, but my Agent Brenda F. Made it real quick and easy. It was so simple.
It was very quick and easy, the person I spoke with was very kind, patient, and professional
Not bad just slow process on wen you finish it I did it and it took a while for it to go thru did it 3 times before it went thru
I can't believe how simple it was to sign up and I enjoyed the discount I got on hey dudes
It was easy to use for first time. Site verified all my information from begin to end of process. Highly recommend my friends to the website if they need to use the site.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members