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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
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The questionnaire was easy to follow. It was a fast process. Glad my ID was verified.
Nice helps good job, I am satisfied, nice ppl, help lot!
Soy temeroso con el tema de compartir información de documentos en forma digital y menos para accesar a sitios aunque sean del gobierno pero este sistema me hizo sentir seguro
Fue muy rápido y excelente información y una ayuda perfecta y los agentes son muy amables
I was unable to access my account and with the help of Marshall I was able to log into my account and reestablish my access.
This an amazing procedure to sign in and the timing is only about 15 minutes. Make you feel that you are 100% protected
The one thing I didn't do was go to the idme help center from the start. If I had done that I would've saved myself a lot of stress.
Difficult to navigate. Kept having to sign in over & over
Cleanly some people need us to waste more time for the U.S. Government.
Good and easy fast in creating your profile very very satisfied and helpful
I'm not a person who grew up with "tech", and I don't type well. The screen-switching and photos and sending confirmations, and going to different apps was stressful and confusing. In the end the app apparently just threw up its little electronic hands and gave up.
It was quick simple and easy to use and I'm not very computer savvy so it was easy for me thank you very much
I recently changed my name and I was able to verify my identity through id.me on a video chat with an agent. He asked me a few questions to make sure my account was secured from any fraud activity and then proceeded to help me verify my information. It was quick, easy, painless, and simple. He remained professional and courteous. Great experience! Thank you Danny for your help and a great experience.
It was a little frustrating but I got it done.
Took me a few times to get it right.
Easy and secure, was very quick and easy to understand
Very good I didn't have no problem at all with anything which made everything even better
I had a long standing issue with my ID.me account and Charles helped me to get it resolved and I appreciate his effort and professionalism.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members