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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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My experience on ID.me was good really and helpful with my unemployment
I was able yesterday to establish a Idme login. Couldn't talked with anyone who could assist me in accessing the verification process. Today with the patient assistance of a telephone responder with getting me to the verification process. I am unsure if I can replicate the verification process. But if I could I do not know how to access the account so that I could produce W2.
Website was not easy to use through the NYS DOL, nor was it easy to upload a selfie. No support available by phone. At least with the NJ DOL I got a support option by email. I didn't even need the instructions by the time I received them, NJ DOL figured it out. These state agencies are also new at this and are very difficult to contact, nor do they know the procedures for signing up.
El proceso de verificación de identidad es muy bueno,a la vez ayuda mucho a mantener protegida mi información personal
The first time I tried the video verification, I kept getting errors and then it suspended my account with no explanation. It took months to get my account reinstated, and when I tried it I got unspecified errors again. This time I closed the browser and started over, but chose agent verification instead. Once I was on the video call with the agent, I was verified within a few seconds.
Difficulty in navigating the website, but when I finally made it to video call, found helpful advice abundant. Considering the enormity of their task, these people accomplish their mission with efficiency, and displaying a helpful and knowledgeable attitude.
Yes a have good experience with ID me tank a contact you letting bless
My experience was pretty good just a little hard dealing with all the web site
I was trying to sign in with SS and I couldn't. Trying with IDme was the best way. Secure. Fast and reliable. Thank you.
My experience was very good. All the steps were well explained and the technology worked extremely well and I had not glitches. I used a laptop and my iPhone (to scan my ID). This combination worked extremely well.
They don't communicate, it isn't streamlined, the coordination between ID.me, the IRS, and EFTPS is beyond ridiculous. I lost access to EFTPS for 11 days and got ZERO help from anyone. I submitted tickets.
In my experience all the information was easy and safe.
Somewhat satisfied but wish to get everything settled when they can but for a first timer it does help it does let you know what you need to do and help you how to do what you need
So much easier just to put in a username and password and be done with it with remember me button
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members