On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It is too difficult to set up the ID.me account to receive the Lowe's veteran's discount.I got error messages with no clear explanation about what the problem is or procedures to solve the error. A lot of critical private information is required! How do we know that information is secure! What a poorly written app. I'm closing our Lowe's credit account. Never shop at Lowe's again. If they can't afford the veteran's discount then don't offer it. What a disreputable corporation Lowe's is. They have ruined their reputation with me.
There's always Home Depot!
It is too difficult! I had to use two different devices. I am somewhat tech savvy meaning I can usually figure out what to do and I did on this but it is way too difficult.
Uploading documents and verification should be simpler
Putting any kind of sensitive or personal information online can be scary. You always worry if you're inputting things into an unsafe or fake website. ID.me is 100% secure and legitimate. They were very professional and careful with my information, insuring I was who I claimed to be.
Clear direction for prep and process, advanced technology enabling user to complete remotely, without time-of-day restriction, MFA security, and can be completed in 10 minutes from start to confirmation. Hopefully, this is a new process rollout for all government issued IDs.
The wording was easy to follow it was written in layman terms had no questions to complete
Very fascinating. Prompt response to questions and quality work. Staff are very knowledgeable about what they do and professional as well.
Signing into the IRS site and used ID.me. ID.me worked well the the IRS system and I was downloading what I needed within a matter of minutes
This process took very long. They ask for a lot of information and the system kept on rejecting my photos. I think that there should be a better system.
It is a surprisingly fast process for a fairly thorough vetting that relies on a number of factors in order to solve the challenge of how to securely verify the identity of someone who is requesting verification remotely.
It does require access to a phone with a camera (maybe a desktop or laptop camera would also work but I didn't try this) and also to a government photo ID like a driving license.
You have to record a selfie video from your phone, which is appears to be used for facial recognition based on your diving license photo, so it is quite thorough.
Despite the many different verification steps to confirm you are who you say you are, it is surprisingly quick to complete the process and get your ID - maybe 10 to 15 minutes?
If you've made a request on the IRS site, it will keep your request form open while you go through the ID.me process and, once your ID is confirmed, will automatically accept that without having to start the form over.
Fue muy rápida y muy eficiente con un personal muy amable.
My experience with ID.me was extremely frustrating. I was unable to verify my identity because they said I had duplicate accounts but would not give me any information. Finally I was able to do a video chat after I uploaded some documentation and the individual I spoke with was very nice. He verified my identity.
Horrible. Constantly screwing up and when you need someone within the agency they are nowhere to be found. Customer Service means you actually help your customers. Being bad at your job, here, means people are losing out on jobs and access to medical records and help. Horrible.
Terrible experience,I can't get signed up for my unemployment benefits and I can't get into my SC.gov account either
This whole thing is not a piece of cake as I was told in my past. And afterwards still no answers nor updates followed. Please fix these situations and then y'all might have something.
It seems as though the electronics
upgrading, because the documents I sent were perfectly clear to me. Yet they were rejected multiple times.
But once I got through that, the rest of the process was very painless and quick. And the agent that assisted me was wonderful. She was personable and professional, as well as detailed and patient.
Could not finish process after 1 hr and 45 minutes. I asked for a call to help. Did not receive call.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Software Other Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members