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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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It was obvious to me that a crucial part of the instructions for how to upload my IDs was missing from the website. I then used the "Help" to try to get assistance since I could use neither method for verification. I got a person who did not seem able to read or comprehend English. I think this person was a bot, or perhaps some kind of AI reader. She sent and resent and resent and resent the same useless "how to upload" incomplete instructions. She always included "I am always happy to assist" in her messages which would have been laughable if I had been in the mood to laugh while I was spending hours trying to get ID.me to work.
I was so expressed when I started the process. I mean, everything was smooth. From the beginning of the end, everything was good. The interviewer was polite.
Thanks so much.
Good facil segura sin problemas te responden rápido con un mensaje de texto y correo electrónico.
She helped me sort it out and it didn't take long and i was able to reset my password and log in. And she was nice and that was a relief.
This is an informative and simple process. I was walked through to the very end. Great Job.
It was very helpful and had the information that I was looking for and it was much fast than ms Authenticator
Secure login for the veterans you use it. I recommend it for login
I am a techno dummy. I was able to scan requested documents and send them, but final verification was a little more difficult. The representative was very understanding and helpful in walking me through a video chat to finalize everything.
There's no immediate help if you need it. It's very frustrating to understand it and it didn't work for me at all!
It was very complicated for us older customers. I was unable to secure my discount as a retired police investor for my internet service.
Very easy to enroll, very acute security measures, will give an individual a unique experience that important information is highly secretive and ""hacking""is not feasible
It's sad there has to be so many steps to verify that we are who we say we are. But be that as it is, this process was acceptable. The directions were pretty clear.
It was helpful to be told about how many minutes it would take to complete the process.
Also, the directions were clear to me when to go from my cell phone back to my "other device"/my laptop.
Once we got to the video call, the process was smooth and efficient.
ID me is the single most needlessly complex software I've ever had to use. Signing up took over a week and was plagued by dropped connections and technical issues.
I had not reviewed my status in a few years. The program was user friendly and simplistic and hassle free. I was able to set up my user identity with ease! I found the information within minutes.
Several attempts to use the selfie method. This method relies on technology too much. The live chat you are dealing with a human agent and human intelligence and decision making.
I experience was somewhat simple time consuming though. Together as a whole customer service was great and timely.
Confiable. Rápido y segura. Justo lo necesario en estos tiempos.
Protección personal y financiera.
Datos biométricos, personales y ID, todo para asegurar la identidad. Gracias.
Though I've had minor problems with id.me (such as updating the email address on my account), it is a fantastic service overall. More and more websites use and trust id.me for professional verification, streamlining things like military verification, photo identification, etc, which can otherwise take multiple business days to process if a manual document verification is required by an organization. If you have a military id in particular, I strongly recommend that you take advantage of id.me's service asap. I did, and it it an absolute gamechanger.
I was confused at first I dont like getting on the computer to do any thing my daughter usually does it for us
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