On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Quick, clear, and simple resource for securely accessing your Social Security account and needs.
Excellent service and quick response everything is clear and easy to complete
I tried another service and couldn't get into my account. I was frantically trying to fix the errors.
I finally gave up and tried ID-me. Within a few minutes I was signed into my account and my mind was put at ease. Thankyou.
I wanted to have an ID pin to complete a late filing. The process is needlessly layered and the requirements of personal validation by video are vague.
Above all, I advise you 100% to use this tool, it is very safe, very fast and simple, it saves you time and saves you money. You don't have to waste your valuable time and use your wallet to have notaries or other people do this for you, with just several simple, fast and safe steps, without exposing your identifications that only you own and must take care of, you can get what you need.
Was a little frustrated at first, but picked up on it
The process was simple and fast and customer services was good thank you
ID.Me is a Secure site that is simple and easy to follow, to make you feel safe and secure in logging into sensitive sites.
This product made it so easy to communicate safely with the IRS! I didn't have to go to a scanner or run around to upload docs. So easy!
I stated I was active duty. IDme identified me as a veteran. IDme asked me what date I left service.
I established my ID ME ACCOUNT and tired to file.it still will not take my social security number.I tried for six days.I think the system they use total BS.
It was alot easier then I thought it be the people at job service were helpful and. Kind
I was able to get through security by verifying my personal information and the video call answered in no time; meaning really quickly in the early mornings I preferred.
Professional and clear help. Thank you I would use the service again
What a horrible experience with this trash service. They WILL fail to verify your ID and you will more than likely be forced to sit around for 20+ min waiting for an agent to see you. Also, you need to show them things like your health insurance card or SSN card on top of your state license to prove you are who you are, it seems like a blatant scam. If that doesn't work you may be forced to visit a IRS office in person. You are also forced to consent to allowing them to keep your personal biometric data for 36 months and they will give it away to any gov agency that asks for it, with or without a warrant. Every single American should be worried about this company and advocating for their immediate removal from all government services.
This is one of the best interfaces I've used. Hats off to the development team who put it together.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members