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ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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I stated I was active duty. IDme identified me as a veteran. IDme asked me what date I left service.
I established my ID ME ACCOUNT and tired to file.it still will not take my social security number.I tried for six days.I think the system they use total BS.
It was alot easier then I thought it be the people at job service were helpful and. Kind
I was able to get through security by verifying my personal information and the video call answered in no time; meaning really quickly in the early mornings I preferred.
Professional and clear help. Thank you I would use the service again
What a horrible experience with this trash service. They WILL fail to verify your ID and you will more than likely be forced to sit around for 20+ min waiting for an agent to see you. Also, you need to show them things like your health insurance card or SSN card on top of your state license to prove you are who you are, it seems like a blatant scam. If that doesn't work you may be forced to visit a IRS office in person. You are also forced to consent to allowing them to keep your personal biometric data for 36 months and they will give it away to any gov agency that asks for it, with or without a warrant. Every single American should be worried about this company and advocating for their immediate removal from all government services.
This is one of the best interfaces I've used. Hats off to the development team who put it together.
Bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad too days and I lots discounts during that time.
My experience with ID me was easy and smooth to navigate each section of question
Seems like ID.me is the only window to my organization's IRS site. I've already been through the process with pay.gov and login.gov this year. At least with them, I could actually get to my IRS account. Now, after going through the effort of setting up the account, I had to submit biometric data. In the end, I could not actually get to the account itself. It should not be this difficult. Is this part of a Republican plot to besmirch the IRS?
This process led me in circles for 3 or 4 hours before I finally made it through the ordeal and received confirmation that my identity was verified.
I kept getting stuck on the facial recognition part of the process but when I finally figured it out and got past it the rest was simple. The agent was great.
Site can be very picky and does not keep your information on the site when you have to resubmit documents. You have to keep adding all information over and over
I can tell the IRS went to great lengths to implement a process that would protect the public against identity theft and ensure privacy. I believe ID.me does this exceptionally well using the latest technology. My rating reflects some initial difficulty with using the software as I got error messages. But once everything was corrected, it went really smoothly. In fairness, some of the difficulty could be my own technology limitations. Very glad to see taxpayer dollars invested in such an impressive internal control. Money very well spent.
I was impressed with how high tech and easy the process was, and it was neat seeing all the ways they could confirm my identity
Smooth and easy instructions. Setup directions were through, both digital and facial registration were used.
Describe easy, quick, informative and educational.
It was very difficult to register when I was outside of the U.S.
The verification video approval was very quick and professional.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members