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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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It was very difficult to register when I was outside of the U.S.
The verification video approval was very quick and professional.
The agent who had helped me verify my ID was the leading example of the kind of represtative you would want to have help you with the security of your account verification. Cool, calm, collected, approachable, thorough, patient, respectful, and above all completely and totally professional! Stars all across the board!
Wasted my time... After entering my data on the California Digital Vaccine Record for Covid-19 it failed because of ID.ME went south on me.
I was able to maneuver through the site until it asked me the use my passkey via bluetooth as an option to reset my password. I am not sure what that means. Otherwise, the site is awesome!
This was my first experience and was good. I'm really satisfied with their employees because they treated me well
Easy to use and quickly completed. Easy to get my RX refills
My experience is something that I needed to put it on at the time when my phone is on other side
Very user friendly &very fast and efficient,it was a very pleasant surprise.
My experience with id.me was very pleasant. The representative who helped me was very professional and polite.
Lots of problems even with the basic processes. Not competitive vs that experienced on Home Depot setting up and establishing military discount. Will likely turn military population off real quick.
I hate the idea that we are just supposed to be used to giving away all our personal information to whomever asks for it. I have worked for 16 years as an Enrolled Agent and until now, never had to prove my identity to the IRS. Now, some third-party (ID.me) has my personal data, and I have no idea who they are, who over there has access, and what they do with it. Next, we'll be hearing in the news about how the ID.me database was hacked and the millions of us that are forced to use it will have to deal with the consequencs.
System refused to accept my badge as a form of identification
Good, rapid and friendly.I obtained the requested information at the time. They project reliability since several steps must be taken to validate that the information provided is real.
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