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From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
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Try it out! Good experience for a change!
I'm usually bewildered having to do things like this but it was truly easy.
This new system consolidates access across many useful gateways saving time and resources.
If your a veteran or helping one in need use ID.me, this site explains how and what to do and if your confused you can talk to a real person and they will help you solve your problems.
It was easy to set up and easy to verify, maybe kinda difficult to understand what some stuff was it was so congested with info
ID. Me is the best technology to verify your ID to access you gov. Services.
I couldn't complete it for some reason on my phone, so I had to do it on my laptop. It's old. So...it was a challenge!
Good experience excellent services It did hel me a lot verified my account
I hope that the private customer services will be convenient and fast for monthly payments. I hope that the information will not be viewed by anyone who has no relation to the service, and that there will be respect for privacy?
Satisfied. Everything went smoothly and was easy to do
Everything went well. Very Fast and easy to use. Very secured.
I think you have an amazing team members and the idea is very helpful keeping individual information secure
Pictures are hard to take when a person only has one arm and arthritis. Why not offer multiple means in which to verify - voice, eye/iris, etc.
Was handled right and professionally, quick and easy and simple and I feel like my information is secure through the ID.me
This is total bull, that I had to do before my government would issues my refund. The government is simply doing this to get you biometric image!
Dismal at best. I got the feeling that the identity tests were a joke, with spinning wheels to give the impression of importance.
It was a great experience and very easy. Agent was very professional and helpful. Direct to the point and addressed my needs.
The questionnaire was easy to follow. It was a fast process. Glad my ID was verified.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members