From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
This was my second time setting up an account. As Veterans (myself and hubby), I had already experienced setting up an account. It was easy, it's safe and secure. So far we are using it with our Social Security and access to our VA benefits.
Was trying to do it myself but I couldn't so young lady help me great deal she was nice very professional kind understanding me
Every phase verifying my identity for the IRS was simple and quick. I am technology challenged but ID.me made me look like a youngster.
It was so great and clearly for the information and also safety for personal information and I hope keep secret for us.
I thought that the process was super fluid and extremely high tech. It made me feel that the technology world is really good!
I'm a fetal alcohol survivor, my mind doesn't work right sometimes and I really struggle with emotions. I had tried for 4 months to create an account with social security. I've probably waited 50 hours on hold over that time frame trying to talk to someone at social security. Here we are April 28th and after an hour and a half wait on hold with social security a young woman walked me through signing up with ID me and I was able to create my social security account within a half hour of the phone call. The reason this is such a big deal is because I'm flat broke. I turned 65 next month nobody wants to give me a job although I'm quite capable of working and social security claimed to have taken my application over the phone but I couldn't verify it until I was able to create an account with social security. This has been very traumatic I was ready to just say forget it but, now there's a light at the end of the tunnel and I feel like my life has possibilities
One of the best things to do online and safe. You should have enough time to do it. I will recommend to my friend and people that need to do online for any state application.
Not that great not worth the hell could not get done what I need to they need to do something better with their stuff do not like it worth nothing it's not worth nothing
I was very satisfied with the employee that I spoke with and had the video call with. SHE was awesome. And very kind to me
The people are Very kind and good to the people they work with. But the calls could be a little easier.
Difficult to connect to VA program. It's takes a little of time to verify your access to the program and a lot of time to connect to the VA site.
ID me has truly gave me a lot more security on benefits and having someone fraudulently still my identity things like this in the past have happened and in my present time as of now never knew that I didn't mean can secure me so much life is too short for anyone to make anybody's life miserable so I recommend that any and everybody across the globe use ID me
Amazing! Thank you for helping me verify my identity so quickly and effortlessly, I was worried the process would take a lifetime and a half.
It was easy to use. It extremely helpful to have one account for multiple websites. It is very helpful to not have to enter your SSN but rather use the ID.me account. I believe it's safer, although I cannot vouch for it. I believe when they say that they wouldn't share this data with anyone. Do read their disclaimer on data privacy and security. Fingers crossed for them to guard this data as we all would like to have it guarded.
I can't believe I had to give away all my rights to log into zoom. No privacy. You taped my voice. You taped my face. It took 4 hours. What a waste of time. You asked me for my HOME PHONE, it is a land line. Then you tried to make me do a zoom on a land line. I can not get texts on a land line. You kept telling me you want to make me get on a cell phone NOT EVERYBODY HAS A cell phone. NOT EVERYBODY HAS A COMPUTER> I am much more comfortable on my CHROME book, but you did not tell me that I could get off the stupid LENOVO YOGA and go to my chromebook. You kept asking me to get on a cell phone. I have 5 different email addresses, and you did not tell me which one you wanted to use. But you wanted me on a cell phone This is ridiculous.
It was very easy to upload my documents & to verify my identity it took less than 20 minutes. No trouble at all Thank You
I was required to verify my identity for the IRS. Idme made it quick and easy. I didn't have a computer. I'd recommend it.
Very good experience using id verify to obtain my government information. I think that they have a wonderful setup
I thought I had logged into SSA.gov and that the requirements to upload my driver's license and facial image were a new SSA requirement. It was not clear that this information would be stored by a third party.
I had a beautiful experience, and going through the whole process was so comforting and refreshing, I absolutely loved her customer service skulls, 100%
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members