From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
I jumped through all hoops to get an account. Submitted all documents. Went before the reviewing agent via phone. Finally received ID. Used it twice. Then id.me suspended account. No reason ever given. Only AI support robots to talk to. Three months trying to get to a human being. Finally after going online and posting as many bad reviews as I could, magically I get an email telling me my account is "approved" and I can use it again. No apologies, no reasons ever given for the suspension. Investigation online tells me thousands of people have gone through same thing. This is a classic example of a solution looking for a problem. I don't know who chose to use this mess on vital government Web sites, but they need to be DOGEd. Investigation of this boondoggle product and it's parent company needs to be done. Too little too late, and acting like it is all our fault is unexceptible.
Easy as a kids play to ID me throu a video Conferencing. To compare the uploaded documents with my face during the discussion.
Muy bonita y muy amable, y muy seguro lo recomiendo. Con todos muy amable y seguro. Muy bien y atienden muy bien asi que recomiendo a todos
The step was easy to follow, and as long you have everything ready to upload, then you shouldn't have any problems. The time it took me to sign up, save me over $150.00 on the tickets I needed for the family. I wish I knew about this sooner.
I'm new to IDme I needed to file my tax return or refund in addition I don't know why my account keep getting declined
Very efficient best experience and the service is good. During the verification. It was so easy and very efficient
Pusieron un interprete y me fue muy bien gracias por todos si me tocara recommendation lo aria con mucho gusto estoy contenta de poder tener la ayuda con utede gracias
Very satisfied no waste of time. Just prepare all the documents and ids so you can signed easily. Focus on don't go anywhere need to wait the email they sent
It's a bit long journey program but I highly satisfied with this job. I'll recommend it to my neighbors.
My experience was awesome and very satisfying. 😁😁👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍😁😁😁😁😁😁😁😁😁😁😁👍👍👍👍👍👍😁👍😁👍👍👍👍👍
Great experience! Everything was very simple and easy! They do provide all of the tools needed to get the mission accomplished! Thank you ID.me! 🙏🏼
It's not easy to get into the system, the uploading documents is ok, but no real help if
You get stuck.
I'm having issue with linking my IDME account to IRS to continue the verification process I need that done soon as possible
It a good one I am satisfied with the ID me I am happy with that thank you so much for your help and your patience with me
W/o giving a lot it was my best experience when dealing with ID. The question was very much direct and didn't require a lot more then they needed.
Muy buena experiencia por el robo de identidad y ahora mismo En todo Estados unidos hay mucho fraude y robo de identidad gracias
At first glance it seems that you are requested to have all of your information online but it turns out that I have to trust my information will be safe.
100% satisfied i would recommend for others to use it and trust its it not a scam or nothing like that thank you and God Bless us all
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