From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Was not easy to complete the process, too to long for the agent to do video call to come firm id. After fift time trying to do face recognitions, was able to finish the process
Ok is really the same thing you have to do with 99 % of other sites. It's just verifying information that you normally have to verify any way
Excelente gracias, todo estuvo excelente me gustó mucho, gracias por su atención y apoyo, gracias, me gustó la experiencia lo voy a recomendarlo
It was very simple, easy and trustworthy. Just take a picture of your ID on a dark background and take a selfie. The overall process didn't take long at all.
At First I Was scared But Then When It Was Explained to Me I Felt Very Comfortable 💙💙💯‼ Oh And 💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙💙‼
Ellos me atendieron con amabilidad y profesionalismo son confiables. Y los recomiendo a personas que recibieron una carta del IRS ellos definitivamente les van a resolver con cualquier cosa o inquietud.
Very good experience I really recommend that others including myself just continue to trust the process and loved ones around you or them
Easy to navigate and really appreciate your time and effort to assist veterans in obtaining tickets for personal use.
Yeah, I enjoy food and the paperwork out plus getting understanding of how it works. To help me out a lot.
Bueno tuve que usar a mi hija para que me ayudara porque no SE USAR estas herramientas pero aprendi algo
When I login and request the text or call code it take to long to received it
I didn't have this problem before so I don't know why it takes like fifteen to twenty minutes to receive the code
I was able to order a replacement card and verify that form of ID in the same day to obtain employment. Any other option would have taken days longer. Also the steps were do easy to follow that I'm confident my folks who were born in the 1940's could have successfully accomplished the same goals.
It was to access the site and very easy to join. Would recommend it to others. Very helpful to order on line using ID.me
It was an easy process but I was very nervous about going off the government website to prove identity when the government already knows who I am. However it was secure with no issues... so far. Lol Keep Elon away from this app for sure. Thank you.
My experience with ID.me has been really excellent. Because everything has been quickly and well explained.
Que tuve problemas con mi identidad pero ya me resolvieron mi problema espero y esto le sirva mas a otras personas con el mismo problemas
Good great job nice awesome experience new learn Things share information never things review a title Address money write
It's batter than wating long line in SSA office.
And rapidly process applications documents and etc And no need wasting time for other things
Needed to find a copy of the disability parking form for Washington State and also look up my Medical appointment for the VA! Excellent signing in with ID.ME got me right to the information!
I felt uncomfortable and ill prepared about the process. I attempted to get information about the process and kept getting referred to the website.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members