From the business
ID.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has over 98 million members, as well as partnerships with 30 states, 10 federal agencies, and over 500 name-brand retailers.
The company provides identity proofing, authentication and community verification for organizations across sectors. The company's technology meets the federal standards for consumer authentication and is approved as a NIST 800-63-3 IAL2 / AAL2 conformant credential service provider by the Kantara Initiative. ID.me's Identity Gateway also has a Federal Risk and Authorization Management Program (FedRAMP) Moderate Authority to Operate (ATO). ID.me is the only provider with video chat and is committed to "No Identity Left Behind" to enable all people to have a secure digital identity.
ID.me Reviews Summary
The company has garnered a mixed reputation, with notable strengths in its identity verification service, which many users found secure and efficient, particularly praising the helpfulness of customer service during video calls. However, significant concerns were raised regarding the complexity of the verification process, which some customers found frustrating and time-consuming, particularly older users or those with unique identification issues. Additionally, delays and technical difficulties, including issues with document acceptance and login credentials, have led to dissatisfaction among several users. Overall, while the service is valued for its security, improvements in user experience and support are essential.
This summary is generated by AI, based on text from customer reviews
Very helpful very responsive and very respectful came in on time to help me identify myself using the Id.me
Fue una experiencia muy buena y muy educativa. La recomiendo a todas las personas que quieren o necesitan verificar toda información personal con con cualquier agencia que lo requiera
Completing the ID. Me processes was an Excellent experience! Highly recommend using it. Nothing to fear,
Al poder acceder a esta aplicación podre cumplir con con mis obligaciones para cuidar de mi récord como buena ciudadana y dispuesta a trabajar y dar lo mejor de mi a este país
A little Rough... but I am Onboard. I cannot Complain... because I was able to contact the IRS. That is All that is Important in My End.
This is a process I have used previously to verify my identity online. No waiting or having to speak with anyone. I just had to snapshot a pic (CA License) and upload it to their website and it was verified after I did a quick selfie. I would highly recommend that anyone use ID.ME to verify your identity as they are a trusted source that I feel comfortable with keeping my information online safe and secure.
I absolutely love this it's safe. I got this because of identity theft and web attacks because I'm computer ilitteritt on line. This is great. Thanks id me.
Family helped me other wise i was unable to use this i do not use computors and do not understand why on telephone agents arent available and yet i gave my information about 4 times until my family member helped me with this
Wait- do tedious stuff- wait - do more tedious stuff - wait - do more tedious stuff - wait - no connection
Now they will likely blame me. Don't do this!
The process was too long and complicated and they did not get my name correct. Can't sign into my account at Social Security.
It was an incredible experience. I recommend it to everyone who needs to use it.
I was very satisfied with the quality of service provided by their video call agent, very friendly and professional in her work. Thank you
Excellent Results in all areas
I used this site for access to Veteran medical
Should be easy access other Government sites as your pre register
See above. AWFUL WASTE OF TIME AND NOT FOR THE TECHNOLOGICALLY UNSOPHISTICATED. I HAD TO VISIT MY CPA IN ORDER TO PROVIDE THE INFORMATION. THAT SAYS IT ALL; AT THIS POINT, I'M TRYING TO PROVIDE 100 CHARACATERS.
Helps out with irs towards your ability to be able to sign in and get your information done right. Great experience with the service and was helpful.
Navigating the system. Logging in is easy, it's trying to get into the system and printing the results. Thank you.
The terminology was straightforward easily understandable directions, as well as stellar accessibility throughout the entire process.
I don't know much about the experience either. There isn't much information in Korean, so I don't have much to say.
It was very good because the agent was very kind and very fast and brief, safe and reliable, friendly and very fast with availability of time, excellent service
I had a few issues with the system out of my control. But the customer service team took care of the problem. Need Idme for multiple needs.
Very time consuming and confusing directions. A horrible experience. Impossible to upload a photo that is in the files of a desktop computer. Do not attempt to do this with a desktop. I try to use a desktop because it has a real keyboard and i can type much faster. Awful, awful, awful experience.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members